There are a few common reasons why you may be having trouble logging into Facebook connected games:
- Your Facebook account is temporarily locked or disabled
- The game is having login issues
- Your Facebook app settings need to be adjusted
- Your browser cookies or cache need to be cleared
Don’t worry, in most cases this issue can be easily fixed by following some troubleshooting steps. Here is a detailed look at the most common reasons and solutions for when Facebook won’t let you log into games.
Your Facebook Account is Locked or Disabled
One of the most common reasons you can’t log into a Facebook connected game is because your Facebook account itself is locked or disabled. This means you are blocked from accessing your Facebook account entirely.
Some reasons your Facebook account may be locked include:
- You entered the wrong password too many times
- Suspicious activity was detected
- You violated Facebook’s terms of service
If your account is temporarily locked, you will need to reset your password or enter a security code Facebook sent you. For disabled accounts, you will need to submit an appeal to Facebook to reactive your account.
Make sure you can log into Facebook properly on both desktop and mobile before trying to connect to games again. If your account is not disabled, move on to the next troubleshooting tips.
Game Login Issues
In some cases, the problem logging into a Facebook connected game is due to technical issues on the game’s end, not your Facebook account.
Games may have intermittent login problems for reasons like:
- Server maintenance
- Buggy updates
- High traffic overwhelming servers
Check the game’s social media pages or help site to see if others are reporting problems logging in. The issue may be temporary and resolved within a few hours or days.
If it seems to be a widespread technical issue with the game, you will just need to wait for the developers to fix it on their end. Make sure your Facebook account itself works fine.
Adjust Facebook App Settings
Facebook’s app and game settings could also be preventing you from logging into a game properly.
To allow apps and games to work right, go to Facebook Settings > Apps and Websites and make sure these options are configured correctly:
- Apps, Websites and Games is switched “On”
- App Verification is listed as “Not Required”
- The game is listed under Active and not Expired
Toggle these settings off and back on to refresh them. This will ensure Facebook is allowing the game to connect to your account properly.
Clear Browser Cookies and Cache
Over time, corrupted cookies and cached data can also interfere with Facebook’s functionality.
Try clearing your browser history, cookies and cache to eliminate any corrupted data:
- Chrome: Settings > Privacy > Clear Browsing Data
- Firefox: Options > Privacy & Security > Clear Data
- Safari: Develop > Empty Caches
Restart your browser after cleaning. This will wipe outdated login data that could be preventing Facebook games from working properly. Log into Facebook directly before attempting to connect to the game again.
Log Out Then Log Back Into Facebook
Sometimes simply logging out of Facebook and logging back in can resolve temporary glitches.
Click your profile picture > Log Out to fully sign out. Close the browser entirely. Open the browser again and go directly to Facebook to log in.
Then try loading the game. A fresh Facebook session can help reset any stuck processes preventing games from connecting.
Try Accessing the Game From Another Device
Determine if the issue is isolated to one device or exists across all your logged in devices.
For example, try accessing the game from:
- Your mobile phone if originally trying on desktop
- Your computer if originally trying on mobile
- A different web browser
If the game won’t load on any device, it’s likely an account or game issue. If it loads on your phone but not PC, it could be a device-specific settings or browser problem.
Update Your Browser Version
Make sure your browser is fully up-to-date. Outdated browsers can cause connectivity issues:
| Browser | How to Update |
|---|---|
| Chrome | Chrome Menu > Help > Update Google Chrome |
| Safari | Safari Menu > Software Update |
| Firefox | Firefox Menu > Help > About Firefox > Update |
Install the latest browser version and restart it. Updating provides security patches and bug fixes that may resolve login problems.
Disable Browser Extensions Temporarily
Some browser extensions like ad blockers can interfere with Facebook’s functionality.
Try disabling all extensions and restarting your browser. Load Facebook and test if the game can connect properly.
If so, turn extensions back on one-by-one until you isolate any problem extension. You can then remove or configure that particular extension.
Scan Your Computer for Malware
Malicious software like viruses and spyware can definitely cause interference with Facebook functionalities.
Scan your computer with antivirus software like Windows Security or Malwarebytes to remove anything suspicious. Reboot after and test the game again.
Malware cleaners help eliminate anything that could be tapping into your web activity and blocking logins.
Reset Facebook Password as a Last Resort
If you’ve tried everything else, resetting your Facebook password can wipe out any corrupted login data as a last resort.
Go to Facebook Settings > Security > Reset Password. This will sign you out everywhere and require you to log in with a new password.
Hopefully wiping the slate clean will resolve any stubborn login issues preventing games from working properly.
Contact the Game Developer for Assistance
If you still can’t get the Facebook game to work after trying everything, reach out to the game developer’s support team.
Most games have help resources listed in the Facebook app page or their official site. Contact them to report the specific login issue.
The developers may be able to troubleshoot why that game particularly won’t connect to your Facebook account when others do work.
Conclusion
Facebook games failing to login is a common frustration, but the cause is usually an easily resolvable issue like an account lock or temporary technical problem.
Try solutions like checking account status, game server status, adjusting Facebook app settings, clearing browser data, updating browsers, scanning for malware, and contacting customer support.
With some diligent troubleshooting, you should be able to get Facebook games connecting properly again so you can pick up where you left off.