Trying to create or manage an event on Facebook but finding the Events Manager isn’t working properly? Don’t worry – you’re not alone. The Facebook Events feature can be a bit finicky at times. Here are some of the most common reasons the Events Manager may not be functioning and tips to fix it.
You’re Using the Wrong Account
Facebook allows users to create both personal profiles and business pages. While events can be created from personal profiles, the Events Manager tool is only available through business pages. So if you’re trying to access the Events Manager through your personal profile, it simply won’t work.
To fix this:
- Make sure you are logged into the proper Facebook account that is associated with your business page
- Navigate to your business page from your account
- Click “Events” on the left sidebar
- The Events Manager will be displayed and ready for use
You Don’t Have Access to Manage the Page
In order for the Events Manager to function properly, you need to have an admin or editor role for the business page you are accessing it through. If you are lower than an editor – such as just a contributor or advertiser – you may not have the proper permissions to utilize the Events Manager.
To fix this:
- Have a page admin check your current role and upgrade your permissions if needed
- Make sure you are logged into the account that was granted the elevated access
- Try accessing the Events Manager again
The Page is Restricted
Sometimes page settings can block applications like the Events Manager. If the page has country or age restrictions that exclude you, or if the page visibility is set to a non-public option, it can prevent you from properly using the Events Manager.
To fix this:
- Have a page admin check the page settings and remove any unnecessary restrictions
- Make sure page visibility is set to “public” rather than options like “friends” or “followers”
- Try accessing the Events Manager again
The Tool is Glitching
Like any software application, the Facebook Events Manager isn’t perfect. Errors can occur that cause it to temporarily glitch or fail to load properly. Most of these can be fixed by refreshing the page or logging out and back in.
To fix this:
- Refresh the Facebook page and Events Manager
- Log out of Facebook and log back in
- Clear cookies and cache from your browser
- Try accessing on a different device if the issue persists
Facebook is Down
Lastly, if none of the above fixes work, the problem may simply be on Facebook’s end. Server outages or platform issues can cause apps like the Events Manager to stop functioning properly. Check Facebook’s developer pages or @facebook on Twitter to see if they have reported any ongoing outages.
To fix this:
- See if Facebook has reported any issues or outages
- Wait until Facebook resolves their outage
- Try the Events Manager again later
Fix Permissions for the Events Manager App
If you previously had access to the Events Manager but now can’t access it, the issue may be with the app permissions specifically. Here’s how to check and fix that:
- Click “Settings” at the top of your Facebook page
- Click “Apps” in the left sidebar
- Locate the Events Manager app and click the edit icon
- Check that permissions are still enabled and the status is “Live”
- Remove and re-add the app if the permissions got disrupted
- Try accessing the Events Manager again
Use Facebook’s Troubleshooting Guide
If you still can’t get the Events Manager working, Facebook provides an in-depth troubleshooting guide for the tool. This covers additional tips like:
- Clearing browsing data and reloading Facebook
- Using the Events Manager in a different browser
- Making sure your Facebook app is updated
- Disconnecting from Pages Manager if you use that
Read through Facebook’s full Events Manager troubleshooting guide here: https://www.facebook.com/business/help/205214389538546
Don’t Have Access to Events Manager Anymore?
If none of the above fixes work and you determine you simply don’t have access to the Events Manager tool anymore, here are some things that may have caused that:
- Your business page role was reduced from admin/editor to a lower level
- The Events Manager app was removed from your page
- Your Facebook account was banned or deactivated
To restore proper access, you’ll need to:
- Contact a page admin to add you back as an editor/admin
- Have them re-add the Events Manager app to your page
- Appeal any banning or deactivation of your Facebook account
Use Facebook’s New Events Features
As a workaround, Facebook has launched some new events features that you can take advantage of even without the Events Manager:
Facebook Event Calendar
This central events hub shows you all upcoming events from pages and groups you follow. You can browse and join interesting events all in one place. Use it to promote your own events to your audience.
Online Events
During the pandemic, Facebook rolled out enhancements to host virtual events. Set up live streams, chat sessions, and more to connect digitally.
Facebook Events App
The separate Facebook Events app offers event discovery tailored to your interests. Browse upcoming events and easily share them with friends.
While not fully replacing the Events Manager, these features can help you continue engaging your audience.
Use Other Event Management Platforms
If you need a more robust event management solution than the Facebook Events Manager provides, consider third-party platforms like:
| Platform | Key Features |
|---|---|
| Eventbrite | Free and paid plans, custom registration, attendee management, promotion tools |
| Meetup | Focus on recurring local events, community discussion boards |
| Eventzilla | Event website builder, email marketing, calendars, custom fields |
These dedicated event platforms provide more flexibility and power than the Facebook Events Manager.
Conclusion
Troubleshooting Facebook’s Events Manager can be frustrating, but usually comes down to an account permission, app issue, or temporary glitch. Follow the step-by-step guides above to resolve most problems accessing the Events Manager. And if all else fails, take advantage of Facebook’s newer event features or switch to a more powerful third-party event management platform.