There are a few common reasons why you may experience failed or dropped calls when using Facebook Messenger for voice or video calls:
Poor Network Connection
One of the most common causes of call failures on Facebook Messenger is a poor network connection. Messenger calls require a stable internet connection with good upload and download speeds in order to function properly.
If you are experiencing a lot of lag, static, or dropped calls, it’s likely due to inconsistent network connectivity. This could be due to weak WiFi signal, poor cellular reception, network congestion, or any other connectivity issues. Try moving closer to your router or switching to cellular data if on WiFi.
Insufficient Bandwidth
In addition to network connectivity, you also need sufficient bandwidth available for Messenger calls. Video calling in particular requires higher bandwidth for smooth streaming.
If you are on a network with bandwidth restrictions or many other users connected, the available bandwidth per device may not be enough to handle Messenger calls reliably. Try limiting other bandwidth intensive activities or connect to a less congested network.
Outdated App Version
Using an outdated version of the Facebook Messenger app can also sometimes lead to call failures. Facebook regularly releases bug fixes and performance improvements in app updates.
Make sure you are running the latest version of the Messenger app on your device. Check for any available updates in your device’s app store. Updating to the newest app version may resolve call dropping issues.
Disabled Microphone/Camera Permissions
The Facebook Messenger app requires access to your device’s microphone and camera in order to place calls. If you have disabled or restricted these permissions, it will prevent Messenger from accessing the necessary hardware when trying to call someone.
Double check that Messenger has been granted microphone and camera permissions in your phone’s privacy settings. Grant the app permission to use them so calls can function normally.
Disabled Background App Refresh
On iOS devices, having Background App Refresh disabled for Facebook Messenger can also sometimes interfere with call functionality.
Background App Refresh allows apps to refresh their content and access the network in the background when not actively in use. For Messenger calls to work reliably, it’s best to have this enabled.
Go to your iOS device Settings > General > Background App Refresh and make sure it is turned on for the Facebook Messenger app specifically.
Restricted Cellular Data Usage
If you have enabled any settings to restrict or limit cellular data usage on your device, this can interfere with Messenger’s ability to place calls when connected to mobile networks.
Try disabling any data saving restrictions you have enabled for Messenger or your overall device. Ensure Messenger has unrestricted access to cellular data to avoid call issues when not on WiFi.
Disabled VoIP Calling
Some cellular networks and carriers require enabling specific settings to allow VoIP (Voice over IP) calling over mobile data. Facebook Messenger calls are placed using VoIP.
Check with your carrier that you do not need to enable any additional options for VoIP calling to work properly on their network. This setting is sometimes labeled as “VoLTE” or “HD Voice”.
Account Restrictions
In some cases, call failures on Facebook Messenger can be due to restrictions placed on your Facebook or Messenger account. For example, if your account has been flagged for suspicious activity or is limited in some way, calls may not go through.
Check your account settings and security log for any active restrictions in place. You may need to resolve any account limitations before being able to place Messenger calls again.
Temporary Service Issues
Like any service, Facebook Messenger can occasionally suffer temporary server outages or technical problems that disrupt call service. If you are unable to make calls despite troubleshooting other factors, there may be a temporary issue affecting the Messenger platform.
Try checking Facebook’s public service status pages for any known issues. You may just need to wait until their engineers resolve any temporary disruptions affecting call functionality.
Troubleshooting Steps
If you are regularly experiencing failed or dropped calls on Facebook Messenger, there are a number of troubleshooting steps you can take:
Restart Your Device
One quick first step is to simply restart your device. This clears out any memory issues or software glitches that may be interfering with Messenger’s call performance. Shut down and fully power cycle your device, then try making a call again.
Force Stop the Messenger App
You can also try force stopping the Messenger app itself through your device settings or app manager. This freshly restarts the app and clears any temporary bugs. Open Messenger again and test if calls are working properly.
Update Messenger
As mentioned previously, make absolutely sure you are running the latest version of the Messenger app. Updated versions often contain crucial bug fixes and optimizations.
Disable Battery Saver/Power Saving Mode
Some device battery saver modes restrict apps running in the background, which can interfere with Messenger calls. Try temporarily disabling any battery saver or power saving modes on your device.
Switch Network Connections
Attempt using different network connections to identify if the issue is isolated to one. Toggle between WiFi and cellular data to test if calls work properly on each respective connection. This can confirm where the root cause lies.
Enable VoIP Calling on Cellular Network
Double check with your carrier that VoIP/HD Voice is enabled if attempting to place Messenger calls solely over mobile data. Confirm this setting is properly activated.
Delete and Reinstall Messenger
If all else fails, deleting and fully reinstalling the Messenger app can reset any problematic cached data that may be causing conflicts. Backup your messages first, then download a fresh version of Messenger.
Contact Facebook Support
For ongoing call issues that persist despite troubleshooting, you may need to report the problem directly to Facebook. Contact their Messenger support team for additional help resolving call failures.
Preventing Call Issues
In addition to troubleshooting steps when existing problems occur, you can take some preventative measures to avoid call failures on Messenger:
Maintain Strong Network Connection
When making Messenger calls, try to ensure you have the strongest WiFi or cellular signal possible for optimal connectivity. Avoid networks with congestion or bandwidth restrictions where possible.
Limit Bandwidth Heavy Activities During Calls
Avoid downloading large files, streaming high resolution video, or network intensive tasks during Messenger calls. Pause these activities to devote maximum bandwidth to your calls.
Update Messenger Frequently
Routinely check for and install Messenger app updates as soon as new versions are released. Keeping the app up-to-date provides the best call performance and stability.
Disable Battery Optimization for Messenger
On Android devices, you can disable battery optimization for specific apps. Do this for Messenger to prevent battery saver modes from interfering with calls.
Turn Off Power Saving Mode During Calls
If you need to use power saving mode on your device, try turning it off temporarily when you need to place important Messenger calls. This ensures the app isn’t restricted.
Conclusion
In summary, most Messenger call failures or drops stem from problems with network connectivity, app configuration issues, account restrictions, or temporary service problems. Following troubleshooting best practices and preventative steps can help minimize disruptions to your calling experience. Maintaining optimal conditions for Messenger operations can keep your calls running smoothly. But if problems do occur, applying the right troubleshooting methodology helps identify and resolve the root cause. With proper troubleshooting and preventative care, you can enjoy reliable Messenger calls and avoid frustrating call failures.
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