If you’re seeing the Marketplace screen just spinning or loading indefinitely in Horizon Worlds, there are a few potential causes and solutions to try.
Internet Connection Issues
The most common reason for the Marketplace not loading is an unstable or slow internet connection. Horizon Worlds requires a relatively fast and steady internet connection to function properly. Here are some tips for troubleshooting internet issues:
- Restart your router and modem – This can help reset any temporary connection problems.
- Try connecting via ethernet instead of WiFi – Ethernet cables provide faster and more reliable connections compared to WiFi.
- Test your internet speeds – Go to a site like speedtest.net to check your download and upload speeds. You’ll want at least 15-20Mbps download and 5-10Mbps upload for Horizon.
- Move closer to your router – If on WiFi, move closer to your router or access point for a stronger signal.
- Check for interference – Make sure there are no objects obstructing the signal between your headset and router. Walls, appliances, and other electronics can interfere.
- Troubleshoot your router – Check for firmware updates, reposition the router antenna, change broadcast channel, or adjust security settings if needed.
- Try a different network – If possible, try tethering to a mobile hotspot or connecting to a different WiFi network to test.
Solving any internet connectivity issues is the first step towards getting the Marketplace loading properly again in Horizon Worlds.
Server Issues
It’s also possible that Horizon Worlds is experiencing server troubles or a temporary outage. This can prevent the Marketplace from loading even if your own internet connection is fine. Some ways to check if Horizon is having server problems include:
- Checking the Horizon Worlds status page – This will highlight any known issues with the platform.
- Looking for announcements on Horizon’s Twitter account – They will often post updates there.
- Trying again after some time has passed – Server issues are usually resolved within hours if not sooner.
- Visiting the Downdetector site for Horizon Worlds – Spikes in user reports can indicate broader problems.
If Horizon is experiencing an outage or other server troubles, unfortunately all you can do is wait for Horizon’s developers to resolve the problem on their end. Keep an eye on the status page and Twitter for updates.
Update Issues
Problems can also sometimes occur if the Horizon Worlds app hasn’t updated properly on your headset. Here are some troubleshooting tips for update issues:
- Make sure auto-updates are enabled in settings
- Force close and restart the Horizon Worlds app
- Power cycle your headset if needed
- Manually check for updates in the Mobile App or on your headset
- If an update is stuck, uninstall and reinstall Horizon Worlds
Staying on the latest version of Horizon Worlds ensures maximum stability and fixes for any bugs that may prevent the Marketplace from loading.
Clearing App Data
If you’ve ruled out internet and server issues, another option is to clear the app data for Horizon Worlds. This resets the app and can resolve any corrupt files or cached data that may be causing problems loading the Marketplace.
To clear the app data:
- Open your headset settings
- Go to the Apps section
- Locate Horizon Worlds and select it
- Choose the option to clear app data
- Restart Horizon Worlds and try again
Clearing app data forces Horizon to start fresh which can fix a lot of odd issues. Just be aware you may need to readjust any settings or profiles after doing so.
Reinstalling the App
If all else fails, fully uninstalling and reinstalling the Horizon Worlds app may be necessary. This ensures any corrupt files get completely removed.
To uninstall/reinstall Horizon Worlds:
- Open your library in the headset menu
- Locate Horizon Worlds and select Uninstall
- Go to the Mobile App or headset store and reinstall Horizon Worlds
- Try launching Horizon again and check if the Marketplace loads
A clean reinstall should wipe out any lingering issues that may be preventing the Marketplace from working.
Contacting Support
If you still see the Marketplace endlessly spinning after trying all troubleshooting steps, your best option is to contact Oculus support for personalized help.
You can reach out to support via:
- The in-app support chat
- The official Oculus Support Site
- Oculus Support on Twitter
Provide as many details as possible about when the issue started, what troubleshooting you’ve tried, and any error messages. The support team can investigate your specific case and work to identify a solution.
Conclusion
Troubleshooting an endlessly spinning Marketplace in Horizon Worlds involves checking your internet connectivity, any Horizon server issues, app updates and data, reinstalling the app, and contacting Oculus support if needed. With some dedicated troubleshooting, you should be able to get the Marketplace working again soon so you can get back to exploring Horizon.