There are a few potential reasons why Kickstarter may not be recognizing your email when you try to log in or take other actions on the site:
You’re using a different email than your Kickstarter account
The most common reason Kickstarter won’t recognize your email is if you’re trying to log in or take an action with an email that is different from the one associated with your Kickstarter account. For example, if you signed up for your account with [email protected] but are now trying to log in with [email protected], Kickstarter won’t recognize that email since it doesn’t match your account.
To fix this, try logging in with the exact email you used to create your Kickstarter account. If you can’t remember what email you used, try the common emails you use for accounts to see if any of them work. As a last resort, you can use Kickstarter’s account recovery options to get back into your account.
Your email was entered incorrectly
Another possibility is that you’re using the correct email for your Kickstarter account but have entered it incorrectly when trying to log in or take an action. For example, if your email is [email protected] but you accidentally type in [email protected] or [email protected], Kickstarter won’t recognize it.
Carefully check that you’re entering your email exactly right – including the full address and proper capitalization, punctuation, and spelling. It’s easy to accidentally add or leave out a character which will make your email unrecognized.
Your email was changed on your Kickstarter account
If you previously could log into your Kickstarter account but now get an error that your email is unrecognized, it’s possible your email was changed on your account without your knowledge.
This could happen if your account was hacked and the email was changed by someone else accessing your account. Or possibly if you accidentally changed it yourself and forgot.
Try using Kickstarter’s account recovery options to gain access again. This should allow you to see if the email on your account was changed and update it back if needed.
Your email is not verified on your Kickstarter account
For some actions on Kickstarter like starting a project, your email needs to be verified on your account. If your email is not verified yet, Kickstarter may not recognize it when you try to take certain actions.
Check your account email settings and verify your email if you see an option to do so. This connects and confirms your email to your Kickstarter account.
There’s a temporary issue with Kickstarter recognizing emails
In rare cases, there may be a technical issue on Kickstarter’s end that is temporarily preventing emails from being recognized across the site. This could be due to a software bug or server problem.
If the issue persists for more than a few hours, check Kickstarter’s status page or social media to see if they have posted about any known issues. If you still can’t login after some time has passed, contact Kickstarter support for help investigating further.
Your account is suspended or deactivated
If your Kickstarter account has been suspended or deactivated due to policy violations or other issues, your email may no longer be recognized when trying to log in or take actions.
You would need to contact Kickstarter support to understand why your account was restricted and what steps are required to possibly restore access.
You’re blocked from logging into Kickstarter
In some cases, Kickstarter may have intentionally blocked access to your account due to suspicious activity detected. This could make it so your email is no longer recognized when you try to log in.
As with a suspended account, you would need to reach out to Kickstarter’s support team to better understand why you are blocked and what you can do to restore access to your account.
Your email is entered incorrectly in your Kickstarter account information
While rare, it is possible your email was entered incorrectly when you originally created your Kickstarter account. For example, [email protected] was accidentally typed as [email protected].
If you’re certain you’re using the proper email but Kickstarter still won’t recognize it, contact their support team. They may be able to investigate and correct your email on file if needed.
You have multiple Kickstarter accounts associated with the same email
Kickstarter technically allows you to create multiple accounts using the same email address. This can lead to login issues if you’re trying to access one account but a different one is being pulled up.
Try logging out completely, double checking which username you’re using, and logging back in. Or contact support to help resolve the duplicate account issue.
Your email has changed or no longer exists
If the email you originally used for your Kickstarter account is no longer active or has been changed, Kickstarter understandably won’t recognize it anymore.
Some options are trying to log in with your newest email if you kept it similar (e.g. [email protected] vs [email protected]), using account recovery, or contacting Kickstarter to update your account’s email address.
You’re temporarily blocked from logging in
To prevent brute force hacking attempts, Kickstarter will temporarily block login access after too many failed login attempts in a short timeframe. This blocks access from any account using that email, device, or IP address.
You simply need to wait out the temporary block period, which is usually between an hour or a day. After that, your email should again be recognized normally at login.
Your email or password don’t meet Kickstarter’s requirements
In rare cases, your email or password may not meet Kickstarter’s requirements for acceptable credentials. For example, if your email is too long or contains invalid characters.
Try registering a new account with valid credentials. You can then contact Kickstarter support to merge your old account’s information into the new active account.
You’re in a country or region where Kickstarter is blocked or restricted
Depending on your location, access to Kickstarter’s platform may be limited or blocked entirely due to country restrictions. This would prevent your email from being recognized when accessing the site.
You would need to use a VPN or proxy service to circumvent these restrictions before being able to use Kickstarter in a blocked region.
Conclusion
There are many potential reasons why Kickstarter may suddenly stop recognizing your email when trying to log in or take actions on an existing account. The most common issues are using the wrong email, entering your email incorrectly, your account being restricted, or temporary login blocks.
To resolve the problem, first double check you’re using the right email and that it’s entered properly. If the issue persists try account recovery options, contacting Kickstarter support, or waiting out any temporary blocks on your account.
With some troubleshooting and help from Kickstarter’s team if needed, you should be able to get your email recognized again and regain access to your account.
Summary of Reasons Why Kickstarter May Not Recognize Your Email:
| Reason | Solution |
|---|---|
| Using a different email than your account’s email | Log in with the correct account email |
| Email entered incorrectly | Double check email is entered properly |
| Your account’s email was changed | Use account recovery options |
| Email not verified on your account | Verify your email on your account |
| Temporary site issue | Check site status, contact support |
| Account suspended or deactivated | Contact Kickstarter support |
| Account blocked | Contact Kickstarter support |
| Email entered incorrectly when account created | Contact support to correct |
| Multiple accounts with same email | Log out and log back in carefully |
| Email changed or deactivated | Try new email, recover account, contact support |
| Temporary login block | Wait out the temporary block period |
| Invalid email or password format | Create new account with valid credentials |
| Country or region restrictions | Use VPN or proxy service |
Troubleshooting Steps When Kickstarter Won’t Recognize Your Email
Here are some general troubleshooting steps to take when Kickstarter won’t accept your email:
- Double check you are using the correct email associated with your Kickstarter account.
- Carefully verify the email is entered properly without any typos or errors.
- Try copying and pasting the email from a saved source instead of manually typing it.
- Attempt logging in or accessing your account in a private browsing window.
- Clear your browser cookies and cache and try logging in again.
- Try logging in on a different device like a mobile phone or using a different browser.
- If your account has an email verification, re-verify it to confirm your email.
- Use Kickstarter’s account recovery or password reset options.
- Check Kickstarter’s status page for any known technical issues.
- Contact Kickstarter support for additional troubleshooting help.
Following these steps can help identify or eliminate many common problems that may be preventing your email from being recognized. If the issue persists after troubleshooting, Kickstarter support can investigate further based on your account.
Preventing Kickstarter Login Issues
You can take the following measures to help prevent and avoid situations where Kickstarter won’t recognize your login email:
- Ensure your account email is entered correctly and kept up to date.
- Use a primary email that you will remember and access consistently.
- Don’t create multiple Kickstarter accounts with the same email.
- Verify your email and maintain access to it.
- Use unique passwords and enable two-factor authentication.
- Be cautious of account hacking attempts or scams.
- Don’t violate Kickstarter policies to avoid account restrictions.
- Keep backup login options like account recovery codes.
Staying proactive with account security and preventing changes to your email can reduce the chances of login problems occurring down the line.
When to Contact Kickstarter Support
In general, contact Kickstarter customer support if you have taken standard troubleshooting steps but are still unable to get your email recognized and login. Some examples of when to reach out include:
- You believe your account’s email was changed without authorization.
- You have confirmation your account has been suspended, deactivated or blocked.
- Account recovery options will not work.
- You think your account information like email is inaccurate.
- Standard troubleshooting and Kickstarter guides aren’t helping.
- Problems persist across devices, browsers and long time periods.
- You need specific account access or login assistance.
Kickstarter support can look into your account details, access logs, and possibly make corrections if needed. Be ready to provide key details like your name, email, and any error messaging to help their investigation.
With their expertise and access, the support team is often able to resolve login issues and get your email recognized again in situations where you are unable to on your own.
Frequently Asked Questions
Why do I suddenly get invalid email or password errors on Kickstarter?
There are a few possible reasons you may suddenly get invalid email or password errors when trying to login to Kickstarter:
- Your password was changed without your knowledge, such as due to a hacking attempt.
- Your email or password are being entered incorrectly.
- Your account email was changed without you realizing.
- You exceeded Kickstarter’s failed login attempt threshold and are temporarily blocked.
- There is a technical issue or bug affecting logins.
Try resetting your password, double checking your entries, using account recovery options, or contacting support if the issue persists.
What should I do if my email is hacked or changed on Kickstarter?
If you believe your Kickstarter account email was hacked or changed without authorization, take these steps:
- Use Kickstarter’s account recovery options to regain access.
- Contact Kickstarter support to report unauthorized changes.
- Change your password to something secure.
- Remove any unfamiliar account connections or authorizations.
- Verify your email and enable two-factor authentication.
- Watch for any unauthorized account activity.
Reporting hacking attempts and actively securing your account can help minimize the risks of issues reoccurring in the future.
Why does Kickstarter say my account is suspended when I try to login?
Some reasons your Kickstarter account may become suspended when you try to login include:
- Violating Kickstarter’s rules or community guidelines
- Abusing the reporting system or harassing other users
- Attempting fraudulent projects or activities
- Having a high number of unfulfilled or canceled projects
- Engaging in prohibited third-party transactions
- Posting prohibited content like hate speech or violence
You would need to contact Kickstarter support to appeal your suspension and have them investigate your account status further.
How can I delete a duplicate Kickstarter account using the same email?
To delete a duplicate Kickstarter account using the same email address, you can:
- Log into each account and copy any data you want to save from the duplicate.
- Contact Kickstarter support, explain the situation, and request they delete the duplicate.
- Consolidate any data from the duplicate account into your main one.
- Change your password and enable two-factor authentication for account security.
Kickstarter support can fully delete the duplicate account from their system when provided details.