It can be frustrating when Facebook shows the wrong credentials or login information for your account. There are a few potential reasons why this may happen.
You’re logged into the wrong account
The most common reason Facebook shows incorrect credentials is because you’re accidentally logged into the wrong account. Facebook allows you to have multiple accounts tied to a single email address. So even though you logged in with your email, you may be viewing the wrong profile.
To check if you’re in the right account, look for your name and profile picture in the top right corner of Facebook. If it’s not your info, you’re logged into the wrong profile. Log out completely and log back in with your email and password to access the correct account.
Your account was hacked
Another possibility is that your Facebook account was hacked. A hacker may have changed your password and login credentials. When you try to log in, it shows the hacker’s email or phone number instead of yours.
If you suspect your account has been hacked, try resetting your password. Go to Facebook’s password reset page and enter your email or phone number. If you don’t receive the reset email, it’s a sign your account has been compromised.
To regain access to a hacked Facebook account, you’ll need to submit ID verification to prove you’re the rightful owner. Facebook’s ID confirmation process can take up to 30 days. Until then, you won’t be able to access your profile.
Your Facebook account is temporarily locked
Facebook may lock your account if it detects suspicious activity, such as an attempted hacking. A temporary lock is designed to protect your account while Facebook investigates the activity.
When your account is locked, Facebook will show a notification about the lock when you try to log in. It may display a message like “No one can use this account right now” along with instructions to regain access.
To unlock your account, you’ll need to confirm your identity just like with a hacked account. Submit copies of your photo ID to prove you’re the legitimate account holder. Facebook should unlock your account within 24 hours after verifying your information.
Your account was permanently disabled
In some cases, Facebook may permanently disable accounts that violate its terms of service. Reasons for disabling an account include:
- Sharing hate speech, terrorist propaganda, or graphic violence
- Committing identity theft or fraud
- Violating Facebook’s community standards multiple times
- Creating fake or duplicate accounts
If your account was disabled, Facebook will notify you by email or the next time you try to log in. You’ll see a message explaining why your account was disabled.
There is an appeals process to request your account be reinstated. However, Facebook rarely reactivates permanently banned accounts. It’s best to create a new account and be cautious not to violate Facebook’s rules again.
Your Facebook password changed
If you changed your Facebook password recently, the wrong credentials issue could simply be that Facebook hasn’t updated to your new password.
When you reset your password, it can take up to 24 hours for the change to fully sync across Facebook’s servers. During that time, Facebook may still show your old password.
If you recently reset your password, first double check that you’re entering the new one correctly. Give it some time to update. You may need to wait until the next day for Facebook to start showing the right password.
You have an incorrect email or phone number on file
Facebook connects your account to an email address or phone number as the primary login method. If the wrong contact info is stored with your account, Facebook will display incorrect credentials when you try to log in.
To check what login information Facebook has on file, go to your account settings and look under “Contact Info.” If the email or phone number is wrong, edit it to match what you actually use to sign in.
You may need to verify the change by confirming a code sent to your actual contact info. After updating your info, Facebook should display the proper credentials at login.
Your browser cached old Facebook credentials
Another potential culprit is your web browser’s autofill settings. Browsers like Chrome can automatically fill in your Facebook email and password when you go to log in.
If you changed your login details, your browser may still be autofilling the old ones. This makes it look like Facebook has the wrong credentials, when really it’s your browser that hasn’t updated.
To fix it, clear your browser’s cached logins and passwords. In Chrome, go to Settings > Autofill > Passwords and delete any old Facebook credentials. Firefox has similar password management settings to remove cached logins.
You have an ad blocker enabled
Ad blockers like uBlock Origin can sometimes interfere with Facebook’s functionality. They may block page elements or scripts that are necessary for displaying the correct login credentials.
Try disabling your ad blocker or whitelisting Facebook.com. Refresh Facebook and check if it now shows the proper email address or phone number at login. Enabling your ad blocker again may cause Facebook to revert to wrong credentials.
Facebook is experiencing a technical issue
In rare cases, display issues with login credentials are due to problems on Facebook’s end. A technical glitch may cause Facebook to show random emails or phone numbers unrelated to your account when you try to sign in.
Check Facebook’s status page at https://www.facebook.com/business/status to see if they have any known bugs affecting logins and credentials. If so, the problem should be resolved once Facebook addresses the issue.
You can also try logging in from a different device or web browser. If the credentials look correct elsewhere, then something may be caching the old details on your regular computer or mobile app.
Contact Facebook support for additional help
If you still see incorrect credentials when trying to log into Facebook, contact Facebook’s customer support team for help.
Go to https://www.facebook.com/help/contact and select “Login and Account Access” issues. Explain your problem displaying the wrong credentials at login.
Facebook’s automated systems will walk you through troubleshooting steps like verifying your account with ID or resetting your password. An agent may get involved for complex credential issues.
With Facebook support’s assistance, you should be able to get the matter resolved and view the proper login information again.
Conclusion
Seeing the wrong credentials on Facebook at login is often just a minor technical issue. In most cases, it can be fixed by logging into the correct account, updating your contact info, clearing cached passwords, or troubleshooting with Facebook support.
However, issues like hacked or disabled accounts may require a lengthier process to recover access. Be patient and persistent in solving any Facebook credentials problems so you can log back in smoothly.
| Potential Cause | Solution |
|---|---|
| Logged into wrong account | Log out and log back in with correct info |
| Account hacked | Reset password and verify ID with Facebook |
| Account locked | Confirm ID and wait for Facebook to unlock |
| Account disabled | Appeal disabling and create new account |
| Changed password recently | Wait for new password to sync and try again |
| Wrong email/phone on file | Update contact info in account settings |
| Cached credentials in browser | Clear cached passwords and logins |
| Ad blocker enabled | Whitelist Facebook or disable ad blocker |
| Facebook technical issue | Check status page and try other devices |
Incorrect credentials when trying to log into Facebook can be frustrating. But in most cases, it’s an easy fix like logging out and back in or updating your account info. If issues persist, contact Facebook support to get your account access back.
With the right troubleshooting steps, you can resolve Facebook showing the wrong credentials or login information.