If you’re trying to add a story to your Facebook page and it’s not working, there are a few possible reasons why:
You don’t have story permissions
In order to add stories to a Facebook page, you need to have story permissions. Page admins can enable stories in the Page Settings under Story Permissions. If you don’t see the Stories section there, it means you don’t have the proper admin permissions to enable stories for that page.
How to get story permissions
To get story permissions for a page you manage:
- Go to your Facebook Page
- Click Settings at the bottom of your cover photo
- Click Page Roles on the left sidebar
- Locate your name on the list and make sure you have an Admin or Editor role
- Click Save Changes at the bottom
Once you have the right admin role, you can enable stories by:
- Going back to Settings > Page Settings
- Scrolling down to find Story Permissions
- Toggling the slider on to enable stories
Your page isn’t eligible for stories
Facebook has some eligibility requirements for pages to have access to stories:
- The page needs to have been created after January 2020
- The page needs to be categorized as a Public Figure, Media Company, or Brand
- Pages for individual people or private businesses are not eligible
If your page doesn’t meet these criteria, you won’t be able to add stories to it unfortunately.
How to switch your page category
If your page is currently set as a personal profile or local business, you may be able to switch it to a Brand, Public Figure, or Media Company category to gain story access:
- Go to your Facebook Page
- Click Settings at the bottom of your cover photo
- Click Page Info on the left sidebar
- Click the category dropdown and select Brand, Public Figure, or Media Company
- Click Save Changes
It can take up to 24 hours for the category change to process. Once it goes through, you should be able to enable stories if your page was created after January 2020.
Your Facebook app is out of date
If your Facebook app isn’t updated to the latest version, it may not have the stories feature available yet. Try updating your Facebook app in the App Store or Google Play store and then check if stories are now available.
Your page is restricted
Sometimes Facebook will restrict pages from accessing certain features if they have had violations in the past. If your page is restricted, you’ll see a notification about it when trying to access stories.
Possible reasons for restrictions include:
- Posting clickbait, sensational, or misleading content
- Sharing false information or spread misinformation
- Violating Facebook’s Community Standards repeatedly
If you think your page was restricted by mistake, you can appeal the restriction in the Help Center. But restrictions are usually upheld if they were applied properly.
There’s a technical issue
In some cases, a technical glitch may prevent you from accessing stories. Some issues that could occur include:
- A bug in the Facebook app preventing stories from loading
- An outage in Facebook services
- A problem connecting to Facebook servers
Try the following to troubleshoot a technical issue:
- Force quit and relaunch the Facebook app
- Update to the latest version of the Facebook app
- Check Facebook’s status page to see if an outage was reported
- Turn your phone off and back on to reset the connection
- Log out of Facebook and log back in
If the issues persist for more than a day or two, you may need to contact Facebook support for additional help.
You’re trying to add stories from a desktop
Facebook Stories are only available on mobile devices through the Facebook mobile app. They can’t be accessed or added from a desktop computer currently. Make sure you are trying to add stories directly from your mobile Facebook app.
Conclusion
Here are some key points to keep in mind when troubleshooting issues with adding Facebook Stories:
- Confirm you have proper admin permissions for the page
- Check if your page meets the eligibility criteria
- Update your Facebook app to the latest version
- See if your page is restricted for any policy violations
- Try troubleshooting technical issues like outages or glitches
- Use the mobile Facebook app, as stories aren’t available on desktop
If you’ve checked all possible issues and stories still aren’t enabled, you may need to reach out to Facebook support for additional help getting your page set up properly.
Having the ability to share stories can help increase your reach and engagement on Facebook. Take the necessary steps to get story permissions, and your followers will enjoy getting quick visual updates from your page or brand!