Where do I find Facebook Pay on my account?

Facebook Pay is a convenient way to make purchases and send money through Facebook, Messenger, Instagram, and WhatsApp. If you want to use Facebook Pay, you’ll need to set it up in your Facebook account settings. Here are the steps to find and enable Facebook Pay:

Check if Facebook Pay is Available

The first step is to check if Facebook Pay is available in your country and on your Facebook account. Currently, Facebook Pay is available in the United States, United Kingdom, France, Italy, Spain, Ireland, Poland, Belgium, Portugal, Norway, Sweden, Denmark and Thailand for personal users.

For business accounts, Facebook Pay is currently available in the United States, United Kingdom, France, Italy, Spain, Ireland, Chile, Brazil and Mexico. More countries are being added over time.

To check if you can use Facebook Pay:

Go to the Facebook app on your mobile device.
Tap on the Menu icon (three horizontal lines) in the top right.

Scroll down and check if you see “Facebook Pay” in the list of options. If you see it, then the feature is enabled for your account.

If you don’t see the Facebook Pay option, then it is not yet available for your account and location. You will have to wait until Facebook launches it in your country.

Set Up Facebook Pay

If Facebook Pay is available to you, here are the steps to set it up:

Open the Facebook app and tap the Menu icon.
Scroll down and tap on “Facebook Pay”.
Follow the on-screen instructions to add a payment method.

You can add debit cards, credit cards, PayPal accounts.
After entering your card details, Facebook will charge a $0.01 fee to verify the card.
Once the card is verified, Facebook Pay is enabled for your account.

That’s it! Facebook Pay is now set up and ready to use for purchases and sending money.

Find Facebook Pay Settings

After setting up Facebook Pay, you can manage it and view past transactions in the Facebook Pay settings:

Go to the Menu icon and tap “Settings & Privacy”.

Select “Settings”.
Scroll down and select “Facebook Pay”.

In the Facebook Pay settings you can:

View transaction history – See past purchases and money sent.
Manage payment methods – Add, edit or remove cards.
Set a PIN for security.

Toggle Facebook Pay on/off.
Change language.
View terms of service.

Get help and support.

Use Facebook Pay on Facebook

Once enabled in your account settings, you can use Facebook Pay in a few places on Facebook:

Purchase events or donations – When purchasing tickets for a Facebook event or donating to a fundraiser, look for the option to pay with Facebook Pay.

Checkout on Facebook Shops – When buying items on a business’ Facebook Shop, select Facebook Pay at checkout.
Send money – On the Facebook website, you can choose to send money to friends and family with Facebook Pay.

To use it, simply select “Facebook Pay” as the payment option during checkout or when sending money. A payment sheet will pop up to confirm your payment details and request fingerprint/face ID for security.

Use Facebook Pay on Messenger

Facebook Pay can also be used to send money to friends or make purchases within Messenger.

To send money to a friend in an individual or group chat:

Open the Messenger app.

Tap on the “+” icon in a chat.
Select the Payments icon.
Enter the amount you want to send.

Confirm your Facebook Pay payment method.
Send!

If a business has an online shop or booking service on Messenger, you can also choose Facebook Pay at checkout or booking.

Facebook Pay on Messenger works similarly as on Facebook – select it as the payment option when prompted at checkout.

Use Facebook Pay for Instagram Checkout

Instagram Checkout allows you to make purchases directly within Instagram posts. If this feature is available to you, you can use Facebook Pay as the payment method.

To use Facebook Pay on an Instagram checkout post:

Tap the post with the Instagram Checkout tag.
Select the items you want to purchase.
When prompted for payment, select Facebook Pay.

A payment sheet will open to confirm details.
Complete the purchase!

Use Facebook Pay for WhatsApp Transactions

In India, Facebook Pay can be used on WhatsApp to send and receive money. This feature is currently only available in India.

To send money with Facebook Pay on WhatsApp in India:

Open an individual or group chat in WhatsApp.
Tap the Attachment icon.

Select Payment.
Enter the amount and tap Next.
Confirm the payment details.

Complete the payment with your fingerprint/face ID.

When you receive money, you can easily withdraw it to your bank account from WhatsApp.

Troubleshooting Facebook Pay

If Facebook Pay isn’t working properly, here are some troubleshooting tips:

Update the app – Update to the latest version of the Facebook, Messenger, Instagram or WhatsApp apps.
Restart the app – Force close and restart the app to refresh Facebook Pay.
Check payment methods – Make sure your payment card details are correct in the Facebook Pay settings.

Contact support – Reach out to Facebook Pay support for further help.

Facebook Pay Security

Facebook Pay utilizes a few measures to keep your payments secure:

Encrypted card information – Your actual card details are not stored on Facebook’s servers.

One-time codes – Each transaction has a unique one-time code for verification.
Fingerprint/face ID – Biometric authentication helps confirm your identity.
Account alerts – You’ll get notifications for payments and money sent/received.

Always use secure passwords, don’t share payment details with others, and monitor your transaction history to stay safe with Facebook Pay.

Difference Between Facebook Payments and Facebook Pay

It’s easy to confuse Facebook Pay and Facebook Payments – but they are two separate payment services:

Facebook Payments – The original P2P payments service within Facebook. Limited reach.

Facebook Pay – The newer unified payments system across Facebook, Messenger, Instagram, WhatsApp. More powerful and convenient.

So in summary:

Service	Facebook Payments	Facebook Pay
Apps it works on	Only Facebook app	Facebook, Messenger, Instagram, WhatsApp
Countries available in	Limited countries	Over 70 countries now
Can be used for	P2P payments only	P2P, Purchases, Donations

So in most cases, Facebook Pay is the better option – with broader app integration, wider availability, and more payment capabilities.

Facebook Pay Customer Support

If you have any issues with Facebook Pay that you can’t resolve, you can contact Facebook customer support for help.

Here are some ways to get in touch with Facebook Pay support:

In-app support – Go to the Facebook Pay settings and tap “Get Support”. This will open the Help Center.

Help Center – Visit the Facebook Pay Help Center to browse FAQs, contact forms, and support articles.
Live chat – Start a live chat with a Facebook support agent (for general Facebook support).
Call support – You can call Facebook Pay support at 1-855-233-8555 (US) or your country’s dedicated support number.

When contacting support, provide details on the issue you’re facing, error messages, screenshots, and steps to reproduce. This helps the support team quickly resolve your problem.

Facebook Pay Refunds

If you made a Facebook Pay purchase that you want to return and get your money back, here is how refunds work:

For physical goods, follow the seller’s return policy and request a return.

For virtual goods or services, contact the seller to determine if a refund is possible.
If the seller approves a refund, the money will go back to your original payment method.
Refund times vary – digital purchases are faster while physical returns depend on shipping.

Unfortunately Facebook does not process or guarantee refunds. The refund must be initiated and approved by the original seller.

If you have an issue getting an approved refund from a seller, you can contact Facebook Pay support for help escalating the issue.

Delete Facebook Pay Account

If you no longer want to use Facebook Pay, you can delete it from your account by following these steps:

Go to Facebook Pay settings.
Tap on “Manage Payment Methods”.
Tap the trash icon next to the payment method you want to remove.

Confirm that you want to delete the payment method.

Without any payment methods, Facebook Pay will be disabled on your account. Your transaction history will still be accessible in your activity log for reference.

To permanently delete Facebook Pay information and transaction history from your account:

Go to Settings & Privacy > Settings.
Select “Your Facebook Information”.
Select “Facebook Pay”.

Tap “Delete Facebook Pay Information”.
Confirm the permanent deletion.

Once fully deleted, Facebook Pay will no longer show in your account at all.

Conclusion

Facebook Pay provides a quick and convenient way to make purchases, donate money, and send payments across the various Facebook apps. To start using it, enable Facebook Pay in your account settings on mobile and add a payment method.

You can manage your payment details and transaction history directly in the Facebook Pay settings. Contact Facebook support if you have any issues setting up or using Facebook Pay.

Enable this integrated payment system to unlock easier payments across the Facebook family of apps!