When Facebook needs to send you a text message, it will come from one of several phone numbers. The exact number that Facebook texts you from can vary depending on your location and cell phone carrier.
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If you receive a text message from Facebook, it will likely come from one of the following phone numbers:
- 32665 (SMS)
- 326-65 (SMS)
- +1 650-543-4800
- +1 202-520-7276
- +1 650-618-5000
Facebook uses different numbers to send automated text messages vs. those sent directly from a Facebook employee. The short 5 or 6 digit numbers are used for login alerts, security codes, and other automated texts.
The 10 digit numbers starting with +1 are used when a Facebook employee needs to reach you directly by text. These are only used in special cases for account support.
So in summary, most users will only ever receive automated texts from the short 4, 5 or 6 digit numbers. The 10 digit numbers are rarer and used for direct support contact from Facebook staff.
Why Does Facebook Text You?
There are a few main reasons why you may get a text message from Facebook:
- Two-factor authentication – To send you login codes or security codes
- Account alerts – To notify you of suspicious login attempts or other account activity
- Marketing messages – Occasional promotional texts if you opted in to receive them
- Support contact – In rare cases for direct help with account issues
By far, the most common texts from Facebook will related to two-factor authentication. If you have two-factor enabled for enhanced security, Facebook will text you a 6-digit login code each time you try to access your account from a new device.
You may also get SMS alerts if there is suspicious activity detected on your account. For example, if someone logs in from an unknown device or IP address, you may get a text from Facebook asking you to confirm that login attempt.
How to Identify Legitimate Facebook Texts
Unfortunately, scammers sometimes try to spoof Facebook texts to gain access to accounts or spread malware. Here are some tips for identifying real texts from Facebook:
- The message will always come from a valid Facebook number as listed above.
- Facebook will never ask for your password or sensitive info by text.
- You can match the message context to recent activity on your account.
- If in doubt, log in to Facebook directly to check for notifications.
As long as the text comes from a legitimate Facebook number and matches your own account activity, you can be confident it is authentic. Be wary of any texts asking for private information or that seem suspicious in any other way.
How to Stop Facebook Texts
If you no longer wish to receive text messages from Facebook, there are a couple of options:
- Turn off two-factor authentication – This will stop login code texts.
- Disable account alerts – Stops security notices from being texted.
- Unlink your mobile number – Removes it from your Facebook account.
- Block Facebook’s numbers – Your carrier can block specific numbers.
The simplest way is usually to just remove your phone number from your Facebook profile information. This will stop most non-critical texts. But you may miss out on important security alerts.
You can also disable certain notification types in your account settings. Just keep in mind this may reduce the security of your account without texts about suspicious logins.
What Happens If You Block Facebook’s Texts?
If you completely block Facebook’s numbers from sending you texts, a few things will occur:
- No more codes for two-factor login – You won’t be able to log in from untrusted devices.
- No alerts about account activity – Lockouts or hacks may go unnoticed.
- Trouble receiving support – Facebook can’t text you help with issues.
- Marketing texts will stop – No more promotional messages.
So blocking Facebook texts does stop the messages, but also removes important account security functionality. You won’t be able to use two-factor codes to log in, and may not know if your account is compromised.
For most people, the better option is to keep texts enabled but tweak your notification settings. Disable promotional or non-essential texts, but keep login alerts active.
Can You Text Facebook Customer Support?
Facebook does not offer customer support via text messaging. The only texts you will get from Facebook are automated notifications about your account. There is no live text support.
If you need help with your Facebook account, you will need to either:
- Use the Facebook Help Center
- File a support ticket from the Help Center
- Use the Facebook Business Support if you have a business account
Currently Facebook does not offer any way to directly text a live support rep. All texts will come from an automated system.
The only potential exception is if Facebook detects a serious issue with your account. In rare cases, a Facebook employee may send you a direct text to resolve an urgent support matter. But there is no outbound text support offered.
Can You Call the Number Facebook Texts From?
The short code numbers that Facebook uses for automated texts (5 or 6 digits) cannot be called directly. These operate through text messaging only.
However, the 10-digit numbers starting with +1 are fully functioning phone numbers that ring at Facebook call centers. So in theory, you could call the +1 numbers back if you receive a text from them.
But Facebook does not recommend calling these numbers. There are no direct support agents assigned to the outgoing text lines. Any incoming calls will likely just reach a general Facebook call queue unrelated to your text.
So while you can technically call the 10 digit numbers, there is no guarantee it will reach anyone who sent you a text or can assist with your specific issue. You’re better off using official support channels like the Help Center.
What Are Facebook’s Official Customer Service Numbers?
Facebook does have dedicated phone numbers for customer support, but these are not the same as the text messaging numbers.
Their primary customer service lines are:
- +1 650-543-4800
- +1 855-813-9444
Calling these numbers will connect you with Facebook’s support team for account help. But these are not the same numbers used for automated text messages.
Any texts you get from Facebook will always originate from the short 5 or 6 digit codes, or the +1 650/202 mobile numbers. The 855 and 650 numbers are inbound only for calling support.
Conclusion
In summary, Facebook texts customers from a variety of short code 5 or 6 digit numbers for automated messages about account activity. You may also get official texts from the 10 digit +1 numbers in rare cases.
Legitimate Facebook texts can be identified by matching the number to their known SMS short codes and validating the message content relates to your own account. Facebook will never ask for sensitive information over text.
While you can technically call back the 10 digit numbers, Facebook does not provide direct text support. To get in touch with agents, use their dedicated customer service line or Help Center options.
Blocking Facebook texts will disable important account security features like login codes. The best approach is to keep texts enabled but disable any message categories you do not wish to receive.