Facebook is one of the most popular social media platforms in the world, with over 2 billion active users as of 2022. With so many users, it’s common for people to need to contact Facebook for various reasons, such as account issues, advertising inquiries, job applications, and more. So what exactly is the official email address to reach Facebook?
The Primary Facebook Support Email Address
The main email address to directly contact Facebook for most common inquiries is [email protected]. This email address should be used for general questions about your Facebook account, reporting issues, giving feedback and suggestions, and any other basic matters regarding the Facebook platform and your experience with it.
Some examples of situations when you should email [email protected] include:
- If you can’t login to your Facebook account
- If you need to reset your password or recover your account
- If someone has logged into your account without your permission
- If you want to report abusive, offensive, or harassing content
- If you have suggestions to improve Facebook
- If you need help using Facebook features and tools
The support team monitors this inbox and will respond to any inquiries sent to it. However, with such a high volume of emails, it may take one to two business days to receive a reply. But this is the best direct method for most Facebook account and platform issues.
Email Addresses for Specific Facebook Teams
While [email protected] is the main email address, there are also email addresses you can use to directly contact specific Facebook teams for certain needs. These include:
- [email protected] – For media inquiries, interview requests, and other press related matters
- [email protected] – For questions about Facebook company information, including jobs, offices, and corporate matters
- [email protected] – To submit copyright infringement claims
- [email protected] – To report fake or imposter Facebook accounts
- [email protected] – To appeal the suspension of a Facebook developer account
These team email addresses should only be used for their designated purpose, otherwise the [email protected] address is best.
What Types of Inquiries Should You Avoid Sending?
While you can send most inquiries to the Facebook support email address, there are a few exceptions where it may not be appropriate or effective to email [email protected].
Avoid sending the following types of inquiries:
- Advertising questions – Contact your Facebook ad representative or the Facebook ad support team through your Business Manager account
- Security vulnerability reports – Submit these privately via Facebook’s bug bounty program at https://www.facebook.com/whitehat
- Law enforcement requests – Facebook provides a legal request form and portal for law/government entities
- Facebook billing issues – Manage billing through account settings or contact the Facebook payment team
For anything advertising, legal, payments or security related, there are specialized teams and channels outside of the standard support email that should be used.
Is There a Phone Number You Can Call?
Facebook does not offer phone support for most standard account and platform issues. In most cases, the only method of contacting them is via email to [email protected] or the other specialized email addresses.
The exception is Facebook Business Support. Pages and ad accounts that are managed through Facebook Business Manager are eligible for 24/7 phone and chat support. Business support can be reached by first logging into Business Manager and then looking for the blue Messenger icon in the lower right. This will open up the chat and phone options for eligible accounts.
But for personal accounts and issues, email via the [email protected] address is the only direct contact method Facebook makes available.
Response Times for Facebook Email Support
As mentioned earlier, it typically takes 1-2 business days to get an initial response from the Facebook support team. However, complete resolution of an issue often takes longer as it may require investigation or further troubleshooting.
Here are some general timelines you can expect when emailing Facebook support:
- Initial response: 1-2 business days
- Follow up responses: 1 business day
- Simple issues resolved: 3-5 days
- Complex account issues: 1-2 weeks
- Highly complex account issues: 1 month+
Keep in mind these are just estimates and each case will vary. The important thing is being patient once you’ve contacted Facebook support and giving them time to properly look into your inquiry and issue.
Tips for Effectively Emailing Facebook Support
To help ensure you get the quickest and most effective resolution from Facebook support, follow these best practices when emailing:
- Send from the email associated with your Facebook account
- Include your full name as it appears on your Facebook account
- Specify your Facebook username (if different from email)
- Clearly summarize your issue/question in the subject line
- Provide key details like error messages, dates/times of issues
- Be detailed but concise in describing your problem
- Include only relevant information and attachments
- Use clear language and avoid profanity
- Be patient – don’t send multiple emails about the same issue
The bottom line is Facebook support should have all the context they need from your initial email to start resolving your problem. Sending quality information up front will help speed up the process.
Other Ways to Get Help with Facebook
If you don’t need direct 1:1 help, here are some other ways to find answers and help for Facebook issues:
- Facebook Help Community – Get advice from other users in the Facebook community support forum
- Facebook Help Center – Search for guides and FAQs on most common topics
- Facebook account settings – Many account issues like passwords can be resolved through settings
- Facebook ads help – Ad support resources are available in Business Manager accounts
- Twitter support – @Facebook, @FacebookApp, and @FBbiz provide some support on Twitter
While emailing [email protected] is the most direct contact method, sometimes other options like the Help Center can provide quicker answers to common questions.
Third Party Support Services
Keep in mind there are general social media management and advertising services that offer Facebook support and management as part of their offerings. While pricier than Facebook’s free options, they provide professional ongoing support.
Some top services include:
- Hootsuite
- Sprout Social
- Sendible
- AgoraPulse
- CoSchedule
- Tailwind
- Later
- Buffer
For example, Hootsuite offers 24/7 live chat support and a team of certified professionals to help manage Facebook pages and campaigns. While of course an added fee, these services do offer reliable ongoing support.
Conclusion
Contacting Facebook support can be a frustrating and slow process, but [email protected] is the official email address to use for account and platform issues. While it may take time, especially for complex problems, this email address provides the most direct line to Facebook’s human support team. To optimize your chances of a quick and effective resolution, be detailed, patient, and professional when emailing Facebook for help.