The Xfinity app from Comcast has undergone some changes recently that have impacted how customers access and use the app. Here are quick answers to some common questions about what happened to the Xfinity app and why:
Why did the Xfinity app change?
Comcast updated the Xfinity app to streamline the user experience and consolidate some of the app’s functionality. The update removed some lesser-used features while focusing on the core tasks customers rely on the app for – managing their Xfinity account, controlling their Xfinity services, and accessing Xfinity entertainment. The changes were intended to simplify navigation and improve app performance.
What features were removed from the Xfinity app?
Some of the notable features removed from the Xfinity app in the latest update include:
- TV listings – The TV guide and ability to view channel lineups and schedules was taken out.
- Xfinity Connect – The messaging and family organization features for managing profiles and sharing access were removed.
- Equipment and network management – The ability to manage home networks, Xfinity routers, and other equipment was eliminated.
The Xfinity app now focuses exclusively on account management, controlling Xfinity services, and accessing entertainment. Other functionality that was rarely used was retired.
Can I still pay my bill through the Xfinity app?
Yes, you can still manage your Xfinity account and pay your bill through the updated Xfinity app. The ability to view statements, make payments, set up auto-pay, and manage account settings is still offered.
How do I control my Xfinity services now?
You can still control your core Xfinity services like TV, Internet, Voice, and Home through the revised Xfinity app. The ability to view service details, manage settings, troubleshoot issues, and control connected devices is still offered.
Can I still access Xfinity Stream content?
Yes, you can continue to use the Xfinity app to view live TV as well as access on demand movies, shows, news, and other content through the Xfinity Stream feature. The entertainment viewing and streaming capabilities all remain intact.
What’s the best way to view TV listings now?
With TV listings removed from the Xfinity app, the best way to view channel schedules and see what’s on is through the Xfinity TV Website at www.xfinity.com/tvlistings or by using the Xfinity Voice Remote to access the on-screen guide.
How do I manage family profiles without Xfinity Connect?
Parental controls and family organization features that were part of Xfinity Connect can now be managed through the Xfinity.com web portal. You can create profiles, restrict content, set screen time limits, pause devices, and customize other settings from the Users & Preferences page when logged in online.
Where can I find equipment and network management tools now?
For managing Xfinity equipment like routers and gateways along with your home network settings and connections, you’ll need to use the xFi web portal at xfinity.com/xfi. This provides device management, advanced network controls, and troubleshooting tools.
How do I use the updated Xfinity app?
The updated Xfinity app focuses on three main areas – managing your account, controlling services, and accessing entertainment. Here’s an overview of the key features in the redesigned app:
Account Management
- View and pay bills
- Set up autopay
- Manage payment methods
- Check usage and balances
- View account settings and profile
Service Controls
- Internet – manage WiFi networks, troubleshoot connections
- TV – view services, manage DVR, access on-demand content
- Voice – manage settings, access voicemail
- Home – view status, control security devices and automation
Entertainment
- Xfinity Stream – watch live TV and access on demand content
- TV Remote – control cable box and access program guide
- Sports – get scores, schedules and updates for favorite teams
Navigating the app is streamlined with the bottom navigation bar allowing you to easily move between the main features.
Is the old version of the app still available?
No, the previous version of the Xfinity app has been discontinued and is no longer supported. All customers have been transitioned to the new, updated version of the app through automatic updates.
Where can I find more help about the updated app?
If you need any help navigating or troubleshooting issues with the redesigned Xfinity app, you can:
- Check out the Xfinity App Learning Center at www.xfinity.com/apphelp for how-to articles and videos.
- Contact Xfinity Support by phone at 1-800-XFINITY or through online chat from within the Xfinity app.
- Visit your local Xfinity Store where reps can assist you in person.
Conclusion
The Xfinity app was updated to streamline its features and focus on account management, service controls, and entertainment access. Some lesser-used tools like TV listings, equipment management, and messaging were removed while core features like paying bills, controlling WiFi, and watching Xfinity Stream remain. With a simplified navigation and user experience, the redesigned Xfinity app aims to better meet the key needs of Comcast’s mobile customers.