Safexpress is one of India’s leading logistics and supply chain companies. Founded in 1997, Safexpress provides transportation, warehousing, distribution, and other logistics services to businesses across India. With a network spanning over 800 locations, Safexpress delivers over 500,000 packages per day. But is Safexpress a reliable service provider? Here is an in-depth look at Safexpress’ reliability.
Safexpress’ Reach and Infrastructure
Safexpress has an extensive transportation network covering over 19,000 PIN codes across India. Its ground express network connects over 500 districts through hubs and spokes. For air express, Safexpress partners with major airlines to provide same-day delivery to over 120 airports. Safexpress also has its own fleet of over 5,000 vehicles including trucks and vans. Its warehouses have a total area of over 1 million square feet across India. This vast infrastructure ensures goods can be transported quickly and efficiently to their destinations.
Technology and Automation
Safexpress utilizes technology extensively to optimize its operations and provide reliability. Its warehouses feature automated sorters that can process up to 12,000 shipments per hour. Handheld devices used by delivery staff provide real-time tracking and proof-of-delivery. The Safexpress website and mobile app allow customers to place orders, track shipments, generate reports, and more. Customers can also integrate their ERP systems directly with Safexpress for seamless processing. These technologies ensure shipments flow smoothly through Safexpress’ facilities.
Certifications and Compliance
Safexpress maintains globally recognized quality certifications including ISO 9001:2015 for quality management and OHSAS 18001 for occupational health and safety. Its warehouses are compliant with standards from the Warehouse Improvement Network. Safexpress is also fully compliant with regulations from governing bodies like the Ministry of Corporate Affairs, Goods and Services Tax Council, and Food Safety Standards Authority of India. Staying compliant indicates Safexpress’ commitment to follow established protocols and meet customer expectations.
Damage Rate
One key indicator of a logistics provider’s reliability is how well they handle shipments without damage. Safexpress claims to have an extremely low damage rate of 0.03% – just 3 out of 10,000 shipments. They attribute this to careful handling practices at their facilities, use of appropriate packaging, and transportation in conditioned vehicles and containers. Minimal damage claims mean shipments consistently reach their destination intact and in good condition.
Customer Reviews
Reviews by Safexpress customers provide useful insight into their reliability. On platforms like Google and Facebook, Safexpress scores between 3.5-4 out of 5 stars. Positive reviews mention their timely deliveries, easy claims process, tracking visibility, and customer support. Negative reviews are mostly about occasional delays or issues during transit. However, Safexpress’ overall rating indicates most customers have favorable experiences and view them as a dependable service.
Financial Stability
As a large company handling millions of shipments, Safexpress needs strong finances to support reliable operations. Safexpress is owned by Delhivery, an e-commerce logistics unicorn valued at over $2 billion. In FY 2020-21, Safexpress registered revenues of ₹1,250 crores. With robust backing and steady revenue growth, Safexpress has the financial capacity to invest in infrastructure, technology, and human resources needed to ensure consistent services.
Safety Record
Safexpress places a strong emphasis on safety as an enabler of reliability. It has a certified Occupational Health and Safety Management System. Rigorous training is provided to employees and frequent audits are conducted. Standout safety practices include daily vehicle inspections, safe driving policies, compulsory load security, and more. Their attention to safety contributes to minimal accidents and disruptions that could impact delivery performance.
| Year | Accidents |
|---|---|
| 2019 | 158 |
| 2020 | 124 |
| 2021 | 109 |
As seen above, Safexpress has recorded decreasing accidents over the past 3 years, indicating an improving safety record.
Service Guarantee
Safexpress provides a service guarantee that acts as a benchmark for reliability. For domestic ground shipments, they guarantee delivery by the promised date and time. If the deadline is missed, customers can claim up to double the shipping charges as compensation. For temperature-controlled shipments, products are guaranteed to remain within the specified range. By backing their services with clearly defined guarantees, Safexpress demonstrates their ability to consistently meet standards.
Key Operational Metrics
A look at Safexpress’ operational metrics in their 2021-22 annual report further highlights their reliability:
- On-time delivery rate: 98%
- Shipping accuracy rate: 99.94%
- Customer retention rate: 95%
- Peak processing capacity: Over 500,000 packages per day
The above figures indicate Safexpress has excellent process controls and execution. Customers consistently receive timely and accurate deliveries, leading many to remain loyal to Safexpress.
Awards and Recognition
Over the years, Safexpress has earned numerous awards that endorse their reliable service. These include:
- CNBC Supply Chain Excellence Award – Logistics Service Provider of the Year in 2015, 2018 and 2022
- Express Logistics and Supply Chain Conclave Award – Supply Chain and Logistics Excellence in 2016, 2017 and 2020
- CMO Asia National Award for Excellence in Logistics in 2020
- GQ Business Awards – Emerging Company of the Year in 2020
The recognition from industry bodies confirms Safexpress’ position as one of the most dependable logistics players in the Indian market.
Conclusion
In summary, Safexpress has demonstrated its ability to provide reliable logistics services to businesses across India. Their extensive infrastructure, use of technology, financial strength, compliance with regulations, minimal damage rates, positive customer feedback, safety record, service guarantees, key operational metrics and awards establish them as a leader in dependable supply chain solutions. While there is always room for improvement, Safexpress seems committed to continuously enhancing its reliability. For most companies looking to outsource their logistics operations, Safexpress emerges as a stable and trusted partner.