Quick Answer
The timeframe for receiving a refund from Facebook can vary depending on the reason for the refund request. However, Facebook aims to process refund requests within 2-3 business days. Once approved, it can take an additional 1-2 billing cycles for the refund to show up in your account.
Refund Timeframes
Here is an overview of the typical refund timeframes for Facebook purchases:
| Refund Type | Processing Time | Refund Visibility |
| Advertising spend | 2-3 business days | 1-2 billing cycles |
| Subscription fees | 2-3 business days | 1-2 billing cycles |
| In-app purchases | 2-3 business days | 1-2 billing cycles |
| Oculus app purchases | 2-3 business days | 1-2 billing cycles |
As you can see, Facebook aims to process all refunds within 2-3 business days. However, it takes 1-2 billing cycles (which occur monthly) for the refund to show up in your payment account.
So if you request a refund today, you can expect to see the money back in your account within approximately 30-60 days in most cases.
Processing Times for Different Refund Types
Here is more detail on the typical processing and visibility timeframes for different types of Facebook refunds:
Advertising Spend Refunds
For refunds on advertising spending, such as Facebook Ads or Instagram Ads, the process is:
- Request submitted: Day 1
- Facebook reviews request: Days 2-4
- Refund approved: By end of Day 4
- Funds processed: 1-2 billing cycles
So allow approximately 30 days for advertising spend refunds to process and become visible in your payment account.
Subscription Refunds
For subscription refunds, such as Facebook Premium Support or an Oculus subscription, the process is:
- Request submitted: Day 1
- Facebook reviews request: Days 2-4
- Refund approved: By end of Day 4
- Next billing date cancelled: Within 7 days
- Funds processed: 1-2 billing cycles
Allow around 30-60 days for subscription refunds to appear in your payment account.
In-App Purchase Refunds
For in-app purchase refunds made on Facebook, Instagram, Messenger or Oculus apps, it takes:
- Request submitted: Day 1
- Facebook reviews: Days 2-4
- Refund approved: By end of Day 4
- Credits processed: 1-2 billing cycles
These refunds can take 30-60 days to become visible in your payment method.
Oculus App Refunds
For refunds on Oculus app purchases, the process is:
- Request submitted: Day 1
- Facebook reviews: Days 2-4
- Refund approved: By end of Day 4
- Credit on Oculus account: Within 7 days
- Funds processed to payment method: 1-2 billing cycles
Allow 30-60 days for these refunds to appear in your payment account.
Factors that Impact Refund Timing
While Facebook aims to process refunds within 2-3 business days, there are a few key factors that can impact the timing:
Method of Payment
The payment method used for the purchase can impact how quickly the refund is processed:
- Credit card refunds can take 30-60 days to appear on your statement
- PayPal refunds can take 2-10 business days to process
- Mobile carrier billing refunds can take 1-2 billing cycles
Reason for Refund
The reason you request a refund can also impact timing:
- Policy violation refunds take longer to review
- Technical error refunds can be quickly verified
More complex cases require more extensive review before a refund can be issued.
Account History
If there are prior refunds or policy violations on the account, additional scrutiny is required when reviewing new refund requests. This can delay processing times.
How to Check Refund Status
Here are some ways to check the status of your Facebook refund request:
- Check email for a confirmation notice when approved
- Check your notifications and support inbox on Facebook
- Log into Facebook Payments settings to view transaction history
- Check your monthly payment account statement
- Contact Facebook Payments support if unsure of status
Be aware it can take 30-60 days for a refund to show up on a statement, even if approved and processed sooner.
Monitoring your notifications and contacting support are the fastest ways to confirm if a refund has been issued.
Speeding Up the Refund Process
Unfortunately there’s no way to instantly expedite a Facebook refund. However, here are some tips that may help improve the process:
- Clearly explain the reason for refund in your request
- Provide order numbers, receipt IDs or other details to identify transactions
- Double check policies to ensure your request meets guidelines
- Be patient and avoid repeatedly contacting support to check status
- Understand billing cycles impact timing for funds to appear
Thoroughly outlining details upfront provides the information needed for Facebook to verify and process the refund faster.
Options If Refund Is Denied
If your refund request is ultimately denied by Facebook, you have a few options:
- Reply to the decision message and provide additional context if relevant
- File another request if you have new information to submit
- Request escalation to a supervisor for additional review
- Contact your bank or payment provider to discuss options
- Consult with legal counsel regarding any recourse options
Before taking further action, be sure you understand why the request was denied so you can address any policy violations or issues appropriately.
Conclusion
To receive a refund from Facebook, expect a timeframe of:
- 2-3 business days for Facebook to review and approve the request
- 30-60 additional days for funds to be processed and appear in your payment account
Speed depends on factors like payment method, refund reason complexity, and account history. Check notifications, statements, and support messages to monitor status. If denied, carefully review the reason before deciding on any next steps.