If you are seeing Facebook upload failed notifications when trying to upload photos or videos, there are a few troubleshooting steps you can take to try and resolve the issue. In this article, we’ll go over some of the most common reasons for Facebook upload failures and how to fix them.
Check Your Internet Connection
One of the most common reasons for Facebook upload failures is an unstable or slow internet connection. Uploading files requires a reasonably fast and consistent internet connection to Facebook’s servers. If your internet is spotty or slow, it can easily cause interruptions in the upload process.
Try restarting your router and modem to refresh your connection. Switch from WiFi to wired ethernet if possible for faster speeds. Run a speed test to your internet connection when connected to the network you are trying to upload from to check for any issues. Generally download and upload speeds above 10-20Mbps are sufficient for uploading files to Facebook.
Update the Facebook App
If you are trying to upload on mobile, make sure you have the latest version of the Facebook app installed. Outdated app versions can sometimes have bugs or problems connecting to Facebook’s servers correctly for uploads.
On iPhone, go to the App Store and check for any available updates to the Facebook app. On Android, go to the Google Play Store and check for updates. Install the latest version and then try uploading again.
Check File Size and Type
Facebook has limits on the size and types of files that can be uploaded. Photos are limited to 25MB max and videos are limited to 4GB max. Ensure your files are under these size limits – try compressing photos or videos if they are too large.
Additionally, make sure your files are in a supported format. Photos should be JPG, PNG, TIFF, or BMP. Videos should be MP4, MOV, or AVI format. Other file types are not supported.
Clear App Cache and Data
Corrupted cache or data files within the Facebook app can sometimes interfere with the upload process. Clearing out this temporary data may help resolve any issues.
On iPhone, go to Settings > Facebook and choose Delete App. Then reinstall it. On Android, go to Settings > Apps > Facebook > Storage > Clear Cache and Clear Data. This will wipe the existing data and cache and restart the app fresh.
Try Uploading from a Computer
Uploading from the Facebook website on a computer instead can help determine if the issue is related to the mobile app specifically. Navigate to www.facebook.com in a desktop web browser and try uploading there.
If uploads work fine on desktop but not mobile, then the mobile app is the problem. If it also fails on desktop, then it’s an account or browser issue instead.
Check Your Facebook Account Status
In some cases, your Facebook account itself may be having issues that prevent uploading. Check for any active restrictions or blocks in place on your account that could be preventing uploads.
Go to your account settings and look for any messages about features being temporarily disabled or your account being locked. You may need to resolve any pending issues before uploads will work again.
Try Again Later
Occasional Facebook server issues can also cause intermittent upload failures. If the uploads work some of the time but fail other times, it may be a temporary glitch.
Try again later to see if the issue resolves itself. Check Facebook’s public status page at https://www.facebook.com/business/status for any known outages.
Use a Different Wifi or Mobile Network
If you are unable to upload on your home or work WiFi network, try switching to another WiFi hotspot or using your mobile carrier’s cellular data instead.
This can determine if the upload issue is being caused by your specific network connection rather than your device. Connect to a different WiFi network or toggle on mobile data to test.
Reinstall the Facebook App
If you’ve tried the above troubleshooting steps and uploads are consistently failing, a full reinstall of the Facebook app may be required. This will completely replace the app and its data and config files.
On iPhone, delete the app then reinstall it from the App Store. On Android, uninstall the app through the Settings, then install it again from the Play Store. Log in again and attempt the uploads.
Contact Facebook Support
If you still cannot resolve the Facebook upload failed errors after trying the troubleshooting steps, you may need to open a support ticket with Facebook.
Go to Facebook’s Help Center and submit a bug report regarding the upload issue. Include details on when the issue started, what troubleshooting you have tried, and any error messages shown.
Facebook’s support team may be able to provide additional troubleshooting tips or determine if there is a bug or issue affecting your account.
Conclusion
With some diligent troubleshooting, most Facebook upload issues can be resolved. Check your internet connection, app version, account status, and reinstall the app as needed. For ongoing upload problems, contact Facebook support for help getting the issue diagnosed and fixed.
Consistent upload failures preventing photo and video posts can certainly be frustrating. But in most cases, the problem can be narrowed down and corrected with one of these troubleshooting tips. Be persistent and try different solutions until your uploads are working normally again.
| Troubleshooting Step | Details |
|---|---|
| Check internet connection | Restart router/modem, check speeds via speedtest |
| Update Facebook app | Install latest version from App Store/Play Store |
| Check file size and type | Maximum 25MB for photos, 4GB for videos. Use JPG, PNG, MP4 formats. |
| Clear app cache and data | Wipes temporary data that could be corrupted |
| Try uploading from computer | Determines if issue is specific to mobile app |
Other Troubleshooting Tips
- Check account status for restrictions
- Try again later in case of temporary glitch
- Use different WiFi or mobile network
- Reinstall Facebook app completely
- Contact Facebook support if issue persists