Getting in touch with Facebook business support can be tricky for many users. Facebook is such a large platform that contacting the right department for business-related issues isn’t always straightforward. In this article, we’ll walk through the main ways to reach Facebook business support, whether you need help creating ads, managing your Facebook page, resolving account issues, or getting support as a developer building on the Facebook platform.
Find Support Options in Facebook Business Settings
The easiest way to find Facebook business support options is to go to your Facebook Business Settings. Here are the steps:
- Click on the down arrow in the top right of Facebook and select “Settings & Privacy”.
- Go to the “Settings” tab and select “Business Settings” in the left column.
- Select “Support Inbox” in the left column under “Support”.
This will take you to the main hub for reaching Facebook business support. Here you can browse help articles, search for specific topics, or contact business support specialists.
There are a few ways to actually get in touch with a real person for support here:
- Select “Contact Support”, choose your issue category, and complete the on-screen form. This will reach a dedicated Facebook ads or business specialist.
- Join the Facebook Business Community forum and post questions. Facebook staff regularly respond to questions here.
- Schedule a callback from Facebook support if your issue is urgent.
Going through your Business Settings is the best approach as you’ll be automatically directed to the most relevant support options for your business account.
Use Facebook’s Main Help Center
Facebook’s regular Help Center is another place you can browse for business support help. Here are the steps to reach it:
- Go to facebook.com/help
- Review the list of Help topics in the menu on the left.
- Open the “Managing Your Account” section and select “Business Accounts”.
This provides help articles, guides, and troubleshooting tips across the following business topics:
- Ads account troubleshooting
- Business Manager settings
- Page moderation
- Insights about Page followers
- Facebook Business Suite
- Payments on Facebook
The articles can answer most common questions. Use the search bar at the top to find specific help content.
If you still need assistance, select “Contact Us” at the bottom of any Help Center article to reach Facebook support. You can complete a form detailing your issue or request a callback.
Find Contact Options for Specific Facebook Products
Facebook also provides contact and help support for many of its business products and services directly within each one. Here are some of the main options:
Facebook Ads
If you need help with Facebook advertising, go to the Facebook Business Help Center and select an ads-related topic like “Ad Policies”, “Ad Creation”, “Ad Targeting”, etc.
Each article has a “Still Need Help?” box where you can request a callback from the Facebook Ads Support team.
Facebook Commerce
For issues with Facebook Shops, checkout, or other commerce tools, visit the Facebook Commerce Support site.
You can browse articles, search help topics, or submit a ticket to contact the Facebook Commerce Support team.
Facebook for Developers
Software developers building applications on Facebook can visit the Facebook for Developers site.
There are help articles on API usage, app review, platform policies, and more. Click “Contact Developer Support” to submit a ticket with your technical question.
Use Facebook Business Tools for Live Support
Facebook offers additional live support channels for troubleshooting issues in real-time:
- Business Chat – Message the @Facebook Business Chat help account on Messenger for assistance.
- Facebook Community Support – Get help from real Facebook employees within Facebook Groups. Just search “Community Support” in Groups.
- Portal Support – If you own a Facebook Portal device, contact Portal Support via the device for hardware or account issues.
These can provide quick self-service support or connect you directly with a Facebook rep in some cases.
Contact Options for Severe Account Issues
For critical Facebook business account issues like being hacked, disabled, or restricted – Facebook provides specialized contact options:
- Fill out the Compromised Account form if you lost access to your account.
- Complete the Disabled Account form to request a review.
- Use the Restricted Account form for issues like posting or comment bans.
These go directly to Facebook’s account investigation teams for the quickest resolution. Be sure to provide as much detail as possible.
You can also mail a copy of your photo ID and a note about the issue to:
Facebook Inc.
1601 Willow Road
Menlo Park, CA 94025
For severe policy violations or other legal matters, Facebook’s formal legal contact options are:
- facebook.com/records for valid legal requests
- [email protected] for copyright notices
But the fastest resolution will typically be working directly through Facebook’s help forms or support agents.
Facebook Business Support Options by Issue
Here is a quick reference guide to Facebook’s support channels based on common business issues:
| Issue | Best Support Options |
|---|---|
| Can’t access Business Manager | Business Settings > Contact Support |
| Errors creating Facebook ads | Facebook Business Help Center > Ads topic > Contact Ads Support |
| Page admin issues | Facebook Help Center > Business Accounts > Contact Us |
| Facebook Commerce order problems | Facebook Commerce Support > Submit ticket |
| API or app development issues | Facebook for Developers > Contact Developer Support |
| Account hacked or disabled | Complete hacked/disabled account forms |
| Policy violation bans | Fill out restricted account form |
Start with the recommended support channels for your specific problem when possible for faster assistance.
Tips When Contacting Facebook Support
Here are some tips to make sure your issue gets resolved smoothly when contacting Facebook business support:
- Provide your URL and details – List your Facebook Page name, ad account IDs, or other specifics so support agents can quickly find your accounts.
- Double check policies – If your issue involves content takedowns or policy enforcement, read Facebook’s policies first to understand what may have caused the problem.
- Give context – Explain what you were trying to do and when the issue started occurring. More context helps agents troubleshoot faster.
- Follow up – If your initial inquiries go unanswered, follow up politely to seek additional help or escalation.
Being detailed and patient is key – Facebook gets very high support volume. Focus on clearly communicating the specifics of your problem.
Use Facebook Business Community for Peer Advice
In addition to official Facebook support, many businesses get help through the Facebook Business Community discussion forums.
Here you can get advice and insights from other brand managers, advertisers, developers, and Facebook pros. Some key groups include:
- Facebook Community for Small Business
- Facebook Marketing Experts
- Facebook Ad Buyers
- Facebook for Developers Community
- Facebook for eCommerce Merchants
Join groups relevant to your vertical and niche to network with peers, learn best practices, and get questions answered. Facebook employees also monitor and respond in the Community.
While not an official support channel, the Community forums are hugely valuable for complementary business assistance.
Third-Party Facebook Marketing Agencies
If you need hands-on, expert help optimizing your Facebook presence and strategy, consider hiring a digital marketing agency that specializes in Facebook.
Some of the services a qualified agency can provide:
- Auditing your Facebook Business Manager setup
- Configuring and managing ad campaigns
- Crafting posting strategies and content
- Analyzing performance with custom reporting
- Providing official Facebook training certifications
Look for an agency that employs Facebook Blueprint certified experts and has a proven track record managing accounts similar to yours.
Having an experienced ad agency partner provides strategic business guidance beyond just technical Facebook support.
Conclusion
Reaching the right Facebook teams for business assistance can require some digging through help centers and support forms. But Facebook does provide ways to contact specialists across advertising, commerce, account issues, and more.
Start by visiting your Facebook Business Settings and selecting “Contact Support”. Checking product-specific help resources can also get you directly to Facebook’s agents for that tool. For community advice, join relevant Facebook Business Community groups. And for in-depth strategy and ad management, partnering with a digital marketing agency well-versed in Facebook is highly recommended.
With some patience and using the right support avenues, you can get answers to your Facebook business questions. Just provide as much helpful context as possible when contacting Facebook support teams. Don’t hesitate to politely follow up on severe issues either. With the proper approach, Facebook provides a variety of ways to connect brands and users to knowledgeable representatives for assistance.