Having access to manage your Facebook business page is crucial for brands and companies looking to build an online presence and connect with customers. However, the process of gaining access can sometimes be confusing, especially if you don’t have the login credentials for the existing page. Here are some tips on how to get access to manage your Facebook business page.
Get added as an admin on the existing page
The easiest way to get access is to have an existing admin on the Facebook page add you as an admin. Here are the steps they need to take:
- Go to your Facebook business page and click “Settings” at the top
- Select “Page Roles” from the left sidebar
- Under the “Admins” section, enter the name or Facebook profile link of the person you want to make an admin
- Click “Add” to send them an admin request
- Once they accept the request, they will have full admin access to the page
As an admin, you will be able to post content, respond to comments and messages, create ads, view analytics, and manage all other aspects of the page. This option requires you to already know one of the existing admins on the page.
Submit ID verification to prove ownership
If you legally own or represent the business but none of the current admins will add you, you can submit ID verification to prove you are an authorized representative. Here’s how:
- Go to the Facebook business page and click “Request Verification”
- Choose the option “I represent this business and I need to manage this Page”
- Enter your name, business email, and business phone number
- Upload a photo ID that matches the name you entered
- Upload a business document like a utility bill, tax filing, or bank statement showing your business name and address
- Click “Submit” and wait for Facebook to review your info
- If approved, you will get full admin access to the page
This process can take a few days but is necessary if current admins are unresponsive or unwilling to add you.
Create a new Facebook page for your business
If you cannot get access to the existing page, you may need to simply create a new Facebook page for your business. Here is how:
- Go to Facebook and click “Create” at the top
- Select “Page” from the dropdown menu
- Choose the category that best fits your business and click “Get Started”
- Select a more specific subcategory for your page
- Enter your business name and contact info
- Click “Continue” and follow the steps to set up your new page
Creating a new page gives you a blank slate to build your Facebook presence. You can gradually attract fans from the old page by posting engaging content. Just make sure you follow Facebook’s rules for representing your business.
Run ads to claim an unmanaged page
If there is an existing Facebook page for your business that no one is managing, you can run ads to try to claim it. Here is the process:
- Find the page and make note of the URL
- Go to Facebook Ads Manager and create a new ad campaign
- When prompted for the destination URL, enter the URL of the unmanaged page
- Design your ads and target them at your business location
- Run the ads for a few days or until Facebook notifies you that you can claim the page
- Request verification the same way as above by submitting ID
This essentially shows Facebook that you are actively marketing and representing the business so they will grant you admin access. Just be prepared to potentially spend some money on ads before you can claim the page.
Search for insights about the current admins
If you know names of current admins but they are unresponsive, you can try searching for more info about them on Facebook. For example:
- Search their name and look for mutual friends or connections you may be able to message
- Check their profile photos and posts for any info on employer, location, etc.
- Look for contact info they may have publicly listed like an email or phone number
- See if they are active on Messenger and try sending them a message
Any additional info can give you more options to potentially get in contact with them directly to request admin access. Tread carefully though and don’t appear spammy or harassing.
File an issue through Facebook support
If all else fails, you can contact Facebook support directly to see if they can help resolve the issue. Here are the steps:
- Go to the Facebook Help Community and click “Get Started”
- Under “More Resources” select “Report a Problem”
- Choose the issue type as “Page Issue”
- Select the specific issue you are having like “Need Admin Access”
- Fill out the form with details about your situation
- Click submit and a Facebook rep will look into your case
Facebook support can be hit or miss but it’s worth trying if you have exhausted all your options. Make your case clearly and provide documentation if possible.
Conclusion
Gaining admin access to an existing Facebook business page can be a headache, but is doable with the right approach. Focus first on getting added by current admins or verifying your identity as the business owner. Creating a new page is always an option as well. With some persistence you should be managing your Facebook presence in no time.
Here is a summary table of the different options:
| Option | Pros | Cons |
|---|---|---|
| Get added by current admin | – Instant access – Maintains existing page |
– Need to know current admins |
| Submit ID verification | – Get access if business owner | – Can take time for approval |
| Create new page | – Blank slate | – Need to build audience |
| Run ads to claim page | – Can work if truly unmanaged | – Costs money to run ads |
| Search for admin insights | – May find new contact points | – Time consuming – No guarantee |
| Contact Facebook support | – Last resort option | – Not always effective |
Managing your brand’s Facebook presence is critical in today’s digital landscape. While gaining access can be difficult, being persistent and exploring all options will eventually get you where you need. With admin access, you can begin connecting with customers and growing your business on the world’s largest social network.