Having issues setting up a username for a Facebook page you manage can be frustrating. There are a few key reasons why you may be seeing the “This Page Isn’t Eligible to Have a Username” error and several ways to troubleshoot and fix it.
Why You See “This Page Isn’t Eligible to Have a Username”
There are three main reasons why a Facebook page may not be eligible for a username:
1. The Page is Too New
Facebook requires pages to be at least 14 days old before they can create a username. This is to prevent spam accounts and bad actors from quickly creating pages that violate Facebook’s terms of service. If your page is less than 14 days old, you simply need to wait until it passes the 14 day threshold before you can add a username.
2. The Page Lacks Enough Content
In order for a Facebook page to be eligible for a username, Facebook requires that the page has enough content on it. At a minimum, the page needs to have a profile picture, cover photo, and at least 10 posts. If your page is missing one of these key components, add the required content and then try creating a username again.
3. The Page Has Been Restricted or Banned
If your page has been restricted or banned from certain Facebook features due to violations of Facebook’s terms, you may lose the ability to create a username. Check whether your page has any restrictions or bans in place under the Page Quality tab in Page Settings. You will need to resolve any outstanding issues before the page will be eligible for a username.
Troubleshooting Tips to Fix “Page Isn’t Eligible” Error
If you’ve verified that your page meets the requirements listed above and you still can’t create a username, here are some troubleshooting tips:
Refresh the Page
Try refreshing the page in your browser and then attempting to create the username again. Sometimes a simple browser refresh will clear any glitches.
Double Check Page Settings
Go back through your page settings and make sure you have entered all required information such as category, description, contact info, etc. Having any incomplete sections could prevent username creation.
Try Enabling Two-Factor Authentication
Some users have reported that turning on two-factor authentication for their account seems to fix the eligibility issue. Go to Settings > Security > Two-Factor Authentication to enable this feature.
Submit an Appeal Request
If you’ve verified all settings and requirements are met, submit an appeal to Facebook through the Help Center asking them to review your page’s eligibility status. Sometimes a manual review is needed to fix errors.
Create a New Page
As a last resort, you may need to simply create a brand new page and start fresh. Be sure to follow all requirements from the beginning, like adding a profile picture right away. Then try adding a username once you pass the 14 day threshold.
Steps to Add a Username Once Eligible
Once your page is eligible for a username, follow these simple steps:
- Go to your Page
- Click “Settings” at the bottom of your Page’s left side menu
- Click “Username” on the left sidebar
- Enter your desired username into the “Facebook URL” field
- Click “Check Availability”
- If available, click “Save Changes” at the bottom
Once saved, your new username will be active and users can access your page at facebook.com/yourusername. Share your new custom URL so fans can easily find your page!
Best Practices for Choosing a Username
When selecting a username for your page, keep these best practices in mind:
- Choose something short, simple, and easy to remember
- Closely align it with your page name or brand if possible
- Check availability – pick something unique not already taken
- Avoid anything unrelated to your page or business
- Don’t include underscores or special characters
Benefits of Adding a Username
Adding a custom username to your Facebook page provides some great benefits:
Easier to Share
A short, customized URL is much easier for users to type in and share with others.
Branding & Memorability
A branded, relevant username helps reinforce your page identity and makes it more memorable.
SEO Value
Usernames can improve SEO since they contain keywords fans may search for.
Analytics Insights
You can view traffic analytics on your username to see how followers are accessing your page.
Conclusion
Troubleshooting the “This Page Isn’t Eligible to Have a Username” error involves checking that your page meets Facebook’s requirements, resolving any restrictions, and properly configuring your settings. Once eligible, choose a username relevant to your brand and share it so customers can easily find your Facebook presence. A customized username makes your page more accessible and can help strengthen your brand and social media marketing.