If you are having issues making payments or receiving payments on Facebook, there are a few things you can try to resolve the problems. Here are some quick answers to common payment issues on Facebook:
I can’t complete a purchase in Marketplace
There are a few reasons why you may be unable to complete a purchase in Facebook Marketplace:
- Your payment method is invalid or has expired
- Your account doesn’t meet Facebook’s purchasing requirements
- The seller has hit their payment receiving limit
- There is an issue connecting your payment method to Facebook
To fix it:
- Make sure your payment method is valid, not expired, and has available funds
- Check that your account meets Facebook’s purchase requirements
- The seller may need to take action on their end if they’ve hit a receiving limit
- Disconnect and reconnect your payment method to Facebook
My payments are pending
Payments on Facebook may show as pending for the following reasons:
- The payment is still being processed
- You are new to making payments on Facebook
- There are issues with your payment method
- The recipient has payment limits
To fix pending payments:
- Wait 1-2 days for the payment to finish processing
- Make a few small purchases to build your payment history
- Make sure your payment method works and has funds available
- Ask the recipient if they’ve reached a receiving limit
My payment is on hold
Facebook may place a payment on hold if:
- There are issues with the order details
- Your account doesn’t comply with their policies
- There are risks associated with your account
- You need to provide additional identity confirmation
To fix an on hold payment:
- Contact the seller to resolve any order issues
- Make sure your account follows Facebook’s policies
- Confirm your identity through Facebook’s prompts
- Dispute the payment if you believe the hold is invalid
I was charged an incorrect amount
If you were charged the wrong amount for a Facebook purchase, it could be due to:
- The seller entered the incorrect price
- Additional fees were added at checkout
- You were charged multiple times incorrectly
To get the incorrect charge fixed:
- Contact the seller to request a refund of the overpayment
- Dispute the charge with Facebook Payments Support
- Check your receipt to determine where the discrepancy is
- Make sure you weren’t charged taxes or shipping without realizing
I can’t receive payments
Some common reasons why you may not be able to receive payments on Facebook include:
- Your account is restricted from receiving payments
- You haven’t added a valid payment method
- Your account doesn’t meet Facebook’s requirements
- You’ve reached your payment receiving limit
To troubleshoot receiving payments:
- Check for any active restrictions on your account
- Make sure you’ve set up a valid payment method
- Confirm your account meets Facebook’s requirements
- Monitor your daily/monthly payment limits
My payments are going to the wrong account
If your Facebook payments are going to the wrong recipient, it’s likely because:
- You used an incorrect email address or recipient ID
- Your account has been compromised
- The seller provided incorrect recipient details
To remedy payments going to the wrong place:
- Double check the recipient’s details before sending payments
- Change your Facebook password and enable two-factor authentication
- Ask the intended recipient to send you their correct payment details
- Work with Facebook Support to potentially recover misdirected payments
I’m having issues connecting a payment method
You may have trouble connecting a credit/debit card or other payment method on Facebook because:
- Your payment method is invalid or lacks sufficient funds
- Facebook’s payment system is having temporary issues
- Your account doesn’t meet eligibility requirements
- There are security risks associated with your account
To connect your payment method:
- Make sure your payment details are entered correctly
- Use a different payment method if one isn’t working
- Check back later if Facebook is having payment issues
- Confirm your account is in good standing and permitted to make transactions
My payments are in the wrong currency
Payments may show up in an incorrect currency due to:
- Having the wrong currency selected on Facebook
- Your bank/payment method converting the currency incorrectly
- The seller set the wrong currency for the transaction
- Facebook defaulting to the wrong currency for your region
To get the proper currency applied:
- Update your currency settings on Facebook to your desired currency
- Contact your bank/payment provider to resolve improper conversions
- Ask the seller to resend the payment in the agreed upon currency
- Check that Facebook has your correct location for regional defaults
I accidentally sent a payment
If you accidentally sent a Facebook payment, you can request a refund by:
- Contacting the recipient directly and asking them to send the payment back
- Reporting the transaction as unauthorized or accidental to Facebook
- Disputing the payment with Facebook Payments Support
- Filing a claim with your bank/payment method if you’re unable to recover the funds from Facebook
To avoid sending payments by accident:
- Double check all transaction details before submitting payments
- Enable purchase confirmation screens in Facebook Pay settings
- Use extra precautions when paying people you don’t know well
I was scammed by a seller
If you sent a payment for goods/services but did not receive them, or the seller misrepresented their offering, you may be victim of a scam. To get assistance:
- Report the fraudulent activity to Facebook immediately
- Dispute the payment transaction to potentially have it reversed
- Block the scammer so they can’t target you again
- Be wary of deals that seem too good to be true in the future
My Facebook Pay account was hacked
If someone gained unauthorized access to your Facebook Pay account, take these steps:
- Reset your Facebook password and enable two-factor authentication
- Remove any unauthorized payment methods from your account
- Contact Facebook to dispute any fraudulent transactions
- Be cautious of phishing attempts to steal account credentials
To further secure your account:
- Don’t use the same password on multiple sites
- Keep payment methods and account details private
- Regularly monitor your Facebook activity for anything suspicious
- Only access Facebook through the official app or website
I’ve reached my payment limit
If you can’t make or receive payments because you reached a limit, there are a couple options:
- Wait until the limit resets at the end of the applicable period (day/week/etc)
- Verify your identity to expand your payment capabilities
- Spread payments over multiple methods if you’re hitting card-specific limits
To view and manage your Facebook payment limits:
- Go to your Facebook Pay settings
- Check the Limits section to see your limits status
- Contact Facebook support if you need to adjust limits for business needs
I can’t find my transaction details
If you need to view the details of a Facebook payment transaction but can’t find it, try:
- Checking your Facebook Pay history for the info
- Looking in your email/messages for a receipt of the payment
- Contacting the recipient for transaction confirmation
- Searching your bank/payment method account for records of the payment
To access your Facebook Pay history:
- Go to Facebook Pay settings
- Click Payment History to view completed transactions
- Filter history by date, recipient, amount to find specific payments
How do I get Facebook Pay support?
If you need assistance resolving a payment issue on Facebook, there are a few ways to get help:
- Use the Facebook Payments Troubleshooter for common issues
- Request help through the Facebook Payments Support Inbox
- Submit feedback detailing your issue to Facebook Payments
- File a complaint with the Better Business Bureau if other options fail
When contacting Facebook support:
- Provide relevant order/payment details like dates, amounts, error messages
- Explain the issue clearly and what resolution you are seeking
- Be patient and cooperative as support works to assist you
Conclusion
Troubleshooting Facebook payment issues involves steps like verifying your account and payment method, contacting support for help, and disputing unauthorized transactions. Keep an eye on your payment history and security, and address problems promptly to get them resolved. Using Facebook Pay takes some vigilance, but being an informed user should help minimize problems.