There are a few different ways to contact Facebook UK if you need to get in touch with their team. The best method will depend on the specific issue you need help with.
Using the Facebook Help Center
The Facebook Help Center allows you to browse for answers to common questions or contact their support team directly. This is the recommended first step for most issues.
To access the Facebook Help Center:
- Go to facebook.com/help
- Click “Contact Us” in the left sidebar
- Select the issue you need help with from the available options
- Choose to either browse Help Center articles or contact the support team
If you contact the support team this way, you’ll be prompted to provide details about your issue. You’ll then receive an email response from the Facebook team.
Emailing Facebook Directly
You can also email Facebook’s support team directly at [email protected]. However, this email is intended for general questions and feedback, not account-specific issues.
Keep in mind that Facebook receives extremely high volumes of email to this address, so they recommend using the Help Center if possible for a quicker response. But for general inquiries, feedback, or questions, feel free to email [email protected].
Emailing About Legal Requests or Law Enforcement Needs
If you need to make a legal request to Facebook or have a law enforcement-related need, you’ll need to contact their specialized team for these issues:
- Legal requests: Visit facebook.com/records to submit legal requests.
- Law enforcement needs: Visit facebook.com/safety/groups/law/guidelines/ for law enforcement contact information and guidelines.
Do not use [email protected] for legal or law enforcement matters – make sure to use their dedicated channels.
Contacting Facebook About Intellectual Property Issues
If you need to report IP infringement or submit a copyright or trademark complaint, you can email Facebook’s IP team:
- Copyright: [email protected]
- Trademark: [email protected]
Provide detailed information about your complaint so their team can assist.
Using Facebook’s Contact Form
Facebook also has an online contact form you can use to get in touch:
- Go to facebook.com/help/contact/180237885820953
- Select the issue category that best fits your need
- Choose a specific topic and sub-topic for your issue
- Provide your name and email address
- Give details about the issue you’re contacting them about
- Click “Send” to submit the form
This form covers a wide variety of common account, privacy, advertising, and other issues. A member of Facebook’s team will respond via email.
Contacting Facebook UK By Phone
Facebook does not offer phone support. All contact with their team is handled through email via the methods described above.
There are some third-party numbers that claim to offer Facebook phone support, but these are not operated by or affiliated with Facebook and should be avoided.
Contacting Specific Facebook Teams
Depending on the specific issue you need to contact Facebook about, there may be dedicated teams or methods of contact:
| Issue | Contact Method |
|---|---|
| Advertising and business issues | Visit the Facebook for Business Help Center |
| Facebook Payments support | Visit Payments Troubleshooting |
| Facebook Gaming support | Email [email protected] |
| Oculus Support | Visit Oculus Support |
| Portal Support | Visit Portal Support |
Consult Facebook’s Help Center for other specialized teams and contact options.
Facebook Support For Individual Features
For help with specific Facebook products and features, there are often dedicated support options:
Facebook Messenger
From Messenger, go to your profile -> Settings & Privacy -> Help Center to get support right within the app.
From Instagram, tap your profile -> Settings -> Help -> Contact Us to get support.
From WhatsApp, go to Settings -> Help -> Contact Us to get support.
Tips For Contacting Facebook Support
Here are some tips to ensure you get the fastest, most helpful response when contacting Facebook for support:
- Always check the Help Center first – many common issues already have answers.
- Use the right contact method for your specific issue.
- Provide detailed information to make it easier to assist you.
- If it’s an account issue, have your username, email, or other identifying details ready.
- Be patient – Facebook gets very high volumes of inquiries.
- If you don’t get a response within a few days, try contacting them again.
Conclusion
Facebook provides several channels for contacting their support teams, depending on the type of issue or inquiry you have. The main options include the Help Center, emailing [email protected], using their contact form, or contacting specialized teams.
Remember to always check the Help Center first when possible. Provide detailed information when contacting any Facebook team to help expedite the process. With over a billion users, Facebook deals with extremely high volumes, so patience and persistence are key when you need their support.