Contacting Facebook Messenger support can be done in a few different ways, depending on the type of issue you need help with. Here are some quick answers to common questions about getting in touch with Messenger support:
I’m having trouble logging in or accessing my account
If you can’t log in to your Facebook or Messenger account, forgot your password, or are locked out of your account, you’ll need to contact Facebook support directly to recover your account. The easiest way is to go to the Facebook Help Center and click the “Login and Account” section. There you can find options to reset your password, recover your account, and get other login help.
My messages aren’t sending or I’m having other chat issues
For problems directly related to sending, receiving or managing your Facebook messages, start by checking the Messenger Help Center. There you’ll find troubleshooting tips and FAQs for common chat issues. If you can’t find a solution there, you can submit a request for support directly from the Help Center.
I’m being harassed, bullied or encounter other abusive behavior
Facebook takes abusive and harmful behavior very seriously. If you encounter bullying, harassment, hate speech or threats while using Messenger, you can report the content directly within the app. Open the message thread, tap on the offensive message, hit “Report” and follow the on-screen instructions.
I want to advertise or get help with my Messenger bot
For help creating Messenger bots for business use cases or questions about Messenger ads, visit the Facebook Business Help Center. There you’ll find support articles, chat options and ways to contact the Ads support team.
How to contact Messenger support online
The main way to get in touch with a Messenger support rep online is through the Facebook Help Center. Go to the Help Center and either browse support articles or use the search bar to find help for your specific issue. If you can’t find an answer, you can submit a support ticket.
To submit a ticket:
- Go to the Help Center and click “Contact Us” in the lefthand menu
- Select “Messenger” as the product you need help with
- Choose the topic that best fits your issue (account access, managing messages, etc)
- Select the contact method you prefer (chat, email, etc)
- Follow the prompts to provide details and submit your support ticket
The Messenger team aims to respond to most inquiries within 24 hours. Add as much detail as possible in your request to help expedite the process.
How to contact Messenger support by email
If you prefer contacting Messenger support via email, follow these steps:
- Go to the Facebook Help Center
- Click “Contact Us” and choose Messenger as the product
- Select the email contact option and choose your topic
- Enter your email address and details about your issue
- Check your email for a response from the Facebook Support team
You’ll get an automatic confirmation message at first, followed by a personalized response once a representative reviews your ticket. Response times are typically 1 business day but may take longer depending on volume.
How to contact Messenger support by chat
To instantly chat with a Messenger support agent:
- Go to the Help Center and click “Contact Us”
- Select Messenger and choose the chat contact method
- Briefly describe your issue and click “Start Chat”
- You’ll be connected with the next available agent who can troubleshoot your issue in real-time
Chat support is available 24/7. Wait times vary depending on demand. If no agents are immediately available, you may need to wait in a queue before chatting.
How to call Messenger support
Facebook doesn’t offer phone support for Messenger. The only way to speak to an agent is through the chat option in the Help Center.
What info should I have ready when contacting support?
To make the support process faster, have these details ready when reaching out:
- Your Facebook username, email or phone number on your account
- Screenshots of any error messages or issues you’re encountering
- Time stamps of when a problem occurred
- Steps you’ve already taken to resolve the issue
Providing as many specific details as possible will help the support team troubleshoot and resolve your request quickly.
How long does it take to get a response?
Facebook aims to respond to most Messenger support inquiries within 1 business day. Response times vary depending on your contact method:
| Contact Method | Average Response Time |
|---|---|
| Chat support | Instant or within a few minutes |
| Email support | 1 business day |
| Help Center ticket | 24 hours |
Note that response times may be longer on weekends, holidays or during high inquiry volumes.
What info does the Messenger support team need from me?
To help the support team efficiently troubleshoot your issue, be ready to provide:
- Your Facebook ID, email, or phone number used for your account
- Screenshots of any error messages or bugs
- Examples of unwanted messages if reporting harassment or spam
- Date and time issues occurred
- Device type and operating system if app troubleshooting is needed
Providing your account info helps verify your identity and allows them to access your account details. Details and examples help them reproduce and understand issues faster. The more details you can give, the better.
What can Messenger support help with?
The Messenger team can provide help with:
- Login and account access issues
- Recovering disabled or hacked accounts
- Troubleshooting chat and messaging problems
- Removing blocked message requests
- Deleting messages and full conversations
- Clarifying Messenger privacy and account settings
- Reporting harassing messages and abusive behavior
- Technical issues and bugs
- Suggesting Messenger features and giving feedback
For advertising, business accounts or specialized bots, they may redirect you to more specialized Facebook teams. But for general Messenger issues, the support team aims to provide answers and solutions.
What can’t Messenger support help with?
There are a few things the Messenger team unfortunately can’t assist with:
- Disabling ads or sponsored messages – these are controlled by the Facebook Ads team
- Restoring deleted Facebook accounts – only the core Facebook team can reinstate accounts
- Delivering messages that got marked as spam
- Providing data from old conversations and message history
- Altering Messenger’s core features and functionality
While they can troubleshoot problems and bugs, they don’t set product roadmaps or have power to change Messenger’s underlying features. Their abilities are limited to customer support and technical troubleshooting.
What info can they access about my account?
When you contact Messenger support, the team can view basic account details like:
- Your Facebook ID, email, phone number
- Profile photo and name
- Messenger settings and preferences
- Lists of recent conversations
- Chat logs from specific conversations
However, for privacy reasons, they cannot see the full content of your private conversations without your consent. Support agents also sign confidentiality agreements to protect user data.
Can Messenger support delete my account?
No, Messenger support does not have the ability to fully delete Facebook or Messenger accounts. Only the core Facebook team can do that.
However, Messenger support can help with:
- Disabling your account temporarily
- Removing phone numbers or other info
- Deleting specific conversations and messages
If you wish to permanently delete your account, you’ll need to submit a deletion request to Facebook directly. Messenger support focuses on troubleshooting versus account termination.
Does Messenger offer phone support?
No, Facebook’s Messenger team does not currently offer phone support. The only ways to contact them are through:
- Chat support in the Facebook Help Center
- Email support tickets
- Submitting a request in the Help Center
If you need an urgent response, use the chat option for instant access to a support rep. But phone support is not provided at this time.
What languages does Messenger support offer?
Facebook’s support team aims to provide Messenger help in all languages that the app supports, including:
- English
- Spanish
- Portuguese
- German
- French
- Arabic
- Turkish
- Vietnamese
- Thai
- Bahasa Indonesia
- Hindi
- Chinese (Traditional and Simplified)
- Japanese
- Korean
When you contact Messenger support, you should be automatically routed to an agent who speaks your language. However, availability may vary depending on time of day and location.
Is there a Messenger support number to call?
No, Facebook does not provide a phone number for Messenger support at this time. The only way to speak to an agent is via the live chat option available through the Facebook Help Center.
If you are unable to access the Help Center, you can try these Messenger support contact options:
- Email: [email protected]
- Facebook Help Community: forums.facebook.com
- Messenger Help Community: facebook.com/community/messenger-help
But there is no dedicated helpline or Messenger hotline to call. Phone support is not offered, so be sure to use chat or email options.
What hours is Messenger support available?
The Messenger help team is available 24/7 to provide assistance. Here are the operating hours for each contact channel:
- Help Center support portal: 24/7
- Email support: 24/7
- Chat support: 24/7
Regardless of time zone or day of the week, you should always be able to reach an agent through the Help Center or chat. Support is provided around the clock year-round.
How quickly does Messenger support respond?
When you contact Messenger support, response times vary depending on how you get in touch:
- Chat support: Instant response when agents are available; wait times under 5 minutes during peak demand
- Email support: Typically 1 business day
- Help Center tickets: Usually within 24 hours
Chat provides the fastest response, with average wait times under 5 minutes. Emails are answered within 1 business day in most cases. And Help Center requests see response in around 24 hours.
Can Messenger support recover deleted conversations?
Unfortunately no, the Messenger team does not have the ability to retrieve conversations and messages that have been deleted. Once a chat is erased, the content cannot be recovered by the support agents.
However, here are a few tips related to deleted chats:
- If you accidentally deleted a conversation, check your Message Requests folder – the other person may be able to message you again to restart it
- If someone blocked you, Messenger support can remove the block so you may be able to message again
- If you deleted a key conversation needed for legal or compliance reasons, your best recourse is contacting your legal counsel about potential litigation holds Facebook may be able to provide
So while Messenger itself cannot recover past message history, there are a few workaround solutions depending on the specific circumstances.
Does Messenger offer live chat support?
Yes, chatting with a live Messenger support agent is available directly within Facebook’s Help Center. To access it:
- Go to the Facebook Help Center
- Click “Contact Us” in the left menu
- Select Messenger as the product
- Choose the “Chat with us” contact option
- Briefly summarize your issue and click “Start Chat”
You’ll be connected with the next available support agent who can troubleshoot your problem in real-time via chat. Chat support is available 24/7 in most regions worldwide.
How can I provide feedback to improve Messenger?
If you have suggestions to enhance Messenger or new features you’d like to see added, there are a couple ways to provide feedback:
- Messenger Feedback Tool: Within Messenger, tap your profile icon > Settings & Privacy > Help & Support > Send Feedback
- Facebook Help Center: Select Messenger > Share Feedback after submitting a support ticket
Your feedback goes directly to the Messenger product team. Top suggestions are periodically reviewed and considered for potential updates to the apps.
Conclusion
In summary, contacting Messenger support is available through Facebook’s Help Center 24/7 via chat, email tickets or direct requests. Be ready to provide key account details and specifics about your issue to help expedite the troubleshooting process. And don’t hesitate to reach out – the Messenger team is always standing by to provide assistance and support.