Recovering a Facebook business page that has been disabled or hacked can be a frustrating experience. Facebook’s support options are limited, and it can be difficult to reach a real person who can help. However, with some persistence and knowledge of Facebook’s systems, it is possible to contact Facebook and potentially recover your page.
Try using Facebook’s support options
The first step is always to use Facebook’s own support options. Go to the Facebook Help Center and search for options related to your specific issue, such as “disabled account” or “hacked account.” Facebook has information and forms to help you recover disabled or hacked accounts.
However, many users report that submitting these automated forms rarely results in recovering a disabled business page. Still, it’s worth trying on the off chance it works.
Complete the requested forms
If your page has been disabled, complete the Disabled Account Appeal form. You’ll need to provide as much info as possible, including:
- Your full name
- Email and phone number associated with the account
- Facebook Page name
- Any other details about the page
For hacked accounts, complete the Hacked Account form providing:
- Page name
- Page username
- Email and phone number on the account
- Details about when/how account was hacked
Include as many specifics as possible to prove you are the legitimate owner. However, expect that these forms alone will not recover your page.
Use Facebook’s contact options
If the automated forms don’t work, the next step is to directly contact Facebook. There are a few options to try:
Request a review
From your personal Facebook account, you can report issues with your business page and request a review. Go to the Business Page, click About, then click Report Page Issue > Get Support or Report a Violation. Select the issue type and provide details.
This also likely won’t directly lead to recovering your page, but it puts the issue in front of Facebook’s support team and may spur them to take action if combined with other contact methods.
Online chat support
Facebook offers live chat support for some account issues. Open the Facebook Help Community and click Contact Us in the upper right. If chat support is available for your issue, you can explain your disabled page situation to a live agent.
However, chat support is limited and agents may not be able to directly assist with recovering your specific page. Still, it’s worth trying to reach a real person.
Appeal disabled account on Facebook
If your Facebook account itself has also been disabled, you can appeal the disabled account decision. Log in to Facebook with another active account and go to the Appealing Disabled Accounts form.
Provide your name, the disabled account email/username, and details on why you believe the account was wrongly disabled. This is a long shot, but if you can get your overall Facebook account reinstated it may help regain access to your pages.
Try Facebook’s ads support
Many business pages are managed using Facebook ads accounts. If you have an ads account connected to the page, reaching out to Facebook’s ads support team could help.
Use online chat for ads support
Go to the Facebook Business Help Center and click “Contact Us” in the upper right. Select the issue type as Account Troubleshooting > Troubleshooting Ad Account. When chat opens, explain your disabled page situation.
The ads team has more capabilities when it comes to accounts and may be able to escalate your page recovery request to Facebook staff with the right permissions.
Submit ads account appeal
If your ads account itself has been disabled, submit an Ads Account Appeal. You’ll need to provide info such as:
- Ads account ID
- Associated Facebook page names
- Emails and payment info on the account
- Reason you believe the ads account was wrongly disabled
Having the ads account reinstated can help you regain access to your business pages.
Use Facebook’s security forms
Facebook has forms specifically for reporting security issues like hacked accounts and pages. While automated, these forms can generate tickets for Facebook’s security team to investigate.
Submit hacked account form
From your personal account, go to the Hacked Accounts form. Provide your name, the email/username of the hacked account, details on when it was hacked, and what you’ve tried to recover it.
Submitting this form helps document your case if you need to escalate to further support contacts.
Report compromised accounts
Go to Facebook’s Report Compromised Accounts form. Enter your associated info and details on which accounts (your profile, pages, etc) were compromised.
This creates tickets for Facebook’s security team and fraud investigation unit to investigate hacked accounts and pages.
Escalate to Facebook contacts
If you’ve exhausted Facebook’s self-help options, it’s time to escalate directly through contacts that can investigate disabled or hacked pages.
Contact Facebook Community Support
Facebook has dedicated community management teams that may be able to assist. To find your regional team, search Facebook for “Community Operations regional contact.” For example “Facebook Community Operations North America.”
Contact them via the email or contact form provided and explain your disabled business page situation in detail, providing background and evidence that you are the legitimate owner. The community team can escalate complex issues to the appropriate departments.
Contact Facebook account integrity team
For hacked pages, you can email Facebook’s Account Integrity Team for help securing and potentially recovering your page:
Explain that your Facebook page has been hacked and include the page name, your info, and specifics on how/when it was compromised. Ask them to lock the page and restore your access as the legitimate owner.
Report fake accounts impersonating you or your page
If scammers have created fake accounts posing as you or your brand, report them. From your personal profile, go to the Report Fake Account form and submit details on the imposter account.
Getting fake accounts removed can help demonstrate to Facebook that your business ID/page has been compromised.
Submit an appeal letter
Writing a formal appeal letter to Facebook citing all details about your disabled or hacked page helps document your case for Facebook’s internal teams. Make sure to include:
- Your full name and contact info
- specifics on when/why you believe the page was disabled or hacked
- Evidence you are the legitimate owner, such as:
- Page creation date
- Associated emails/phone numbers
- Access credentials
- Payment info if ads were used
- Communications with page visitors
- Page content only the real owner would know
- Actions you’ve taken to recover the page via Facebook’s forms/contacts
- Request for Facebook to restore your access as the rightful owner
Send the appeal letter via any available contacts, such as Facebook Community Support or the Account Integrity team. A detailed appeal provides key info and shows you are committed to recovering your business presence on Facebook.
Contact Facebook Ireland office
As a last resort if other options fail, you can try contacting Facebook’s Ireland office by post. This Facebook HQ location sometimes assists users struggling with complex account issues.
Send a letter to:
Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2 Ireland
Make sure to include your appeal letter detailing your disabled or hacked page and efforts made to recover it. While contacting the Ireland office is not guaranteed to work, some users have succeeded as a last-ditch effort to restore high-value business pages.
Conclusion
Recovering a lost Facebook business page requires persistence and gradually escalating through any available channels for help. Start by using Facebook’s self-serve forms and support options, elevate to human contacts like ads support and community teams, and make appeals emphasizing your proof of ownership. While results vary, a proactive approach gives the best chance to regain access to your vital business presence on Facebook.