If you need to contact Facebook support for issues related to payments, there are a few options available. In this article, we’ll outline the main ways to get in touch with Facebook’s payment support team and resolve any payment-related problems you may have.
Use the Facebook Payments Troubleshooting Assistant
The quickest and easiest way to get help with Facebook payment issues is to use the Facebook Payments Troubleshooting Assistant. This is an automated tool provided by Facebook that can diagnose common payment problems and provide solutions.
To use the Troubleshooting Assistant, follow these steps:
- Go to the Facebook Payments Troubleshooting Assistant page: https://www.facebook.com/help/contact/209074616114182
- Select the issue category that best describes your problem (e.g. can’t complete a purchase, chargeback, payment history, etc.)
- Answer the questions provided to identify your specific issue
- The tool will provide customized troubleshooting steps and solutions
- Follow the instructions to try resolving the issue yourself
The Troubleshooting Assistant can fix common payment problems like purchase failures, refund requests, payment holds, and account access issues. It’s the fastest way to get assistance without having to wait for a support agent.
Contact Facebook Payments Support Directly
If the Troubleshooting Assistant doesn’t resolve your issue, the next step is to contact Facebook Payments Support directly:
- By email: Go to the Facebook Payments Support inbox page: https://www.facebook.com/help/contact/260749603972907 and click “Send an email”. Describe your issue in detail and attach any relevant screenshots or order information.
- By chat: Go to the Facebook Payments Chat Support page: https://www.facebook.com/business/help and click “Chat with an expert”. Chat hours are 24/7.
- By phone: Call Facebook Payments Support at 1-800-296-2335. Support hours are Monday-Friday 9AM–6PM Pacific Time.
A Facebook payments specialist will assist you via email, chat, or phone until your issue is fully resolved. Be ready to provide any order numbers, transaction details, or error messages so they can investigate effectively.
Common Facebook Payment Issues and Solutions
Can’t Complete a Purchase
If you’re having trouble completing a purchase on Facebook, here are some things to try:
- Make sure you have a valid payment method added to your Facebook account
- Refresh the page and try the transaction again
- If purchasing through the mobile app, update the app and retry
- Clear your browser cookies and cache and attempt the purchase again
- Try an alternate web browser or device
- Use a different payment method like a new card or PayPal account
If these basic troubleshooting tips don’t work, contact Facebook support to investigate further based on any specific error messages you’re receiving.
Refund Request
To request a refund for a Facebook purchase:
- Go to https://www.facebook.com/help/contact/206904353033049
- Select “Facebook Payments” for the product
- Choose the option for “Request a Refund”
- Provide your order number, transaction details, reason for refund, and any other relevant information
- A Facebook payments agent will review your request and contact you with a resolution in 1-2 business days
Keep in mind Facebook has a strict no refund policy in most cases, but may make exceptions for certain issues like accidental purchases or non-delivery of items.
Chargeback Dispute
If you filed a chargeback dispute with your bank for a Facebook purchase, here’s how to resolve it:
- Contact Facebook Payments Support with your order information and explain you have initiated a chargeback for the transaction
- Facebook will investigate and provide confirmation to your bank whether the chargeback is accepted
- If Facebook finds the charge is valid, the chargeback will move forward
- If Facebook disputes the chargeback, you will need to work with your bank to resolve further or pay the amount owed
To avoid chargebacks, always contact Facebook support first for any payment issues and request a refund before disputing a charge with your bank.
Get Additional Facebook Support
The Facebook Payments Support team can help with most payment-related issues on Facebook. But if your issue is unrelated to payments, here are some additional support options:
Facebook Community Help Pages
For help with general account, privacy, advertising, or other common issues:
- Visit the Facebook Help Community page: https://www.facebook.com/help/community
- Search for your specific problem to see if other users have posted solutions
- Post your own question if you can’t find an answer
- A Facebook moderator or community member will respond to help
Contact Facebook Support
To contact Facebook’s general support team:
- Go to the Facebook Help Center Contact Form at https://www.facebook.com/help/contact/179049432194862
- Select the issue category that best fits your problem
- Complete the contact form with your question and any details
- A Facebook agent will reply via email to assist
Response times are typically 1 business day. Be as thorough as possible when submitting your contact form.
Find Solutions on Facebook Help Center
The Facebook Help Center at https://www.facebook.com/help has extensive articles, videos, and guides to resolve many common Facebook issues without contacting support. Spend time browsing solutions here before submitting a ticket.
Conclusion
We hope this guide gives you a better understanding of how to get support for any Facebook payment issues or general account problems. The key options include:
- Trying the automated Troubleshooting Assistant first
- Contacting Facebook Payments Support by email, chat, or phone
- Posting questions on Facebook’s Help Community pages
- Using the standard Facebook Help Center contact form
- Searching for solutions in the Facebook Help Center knowledgebase
Facebook provides around-the-clock support, so reach out by any method above and a representative will assist you in resolving your issue quickly. Be ready with all relevant details like order numbers, transaction information, and error messages.