Facebook Marketplace is a convenient platform for buying and selling items locally. With over 1 billion monthly active users on Facebook, Marketplace provides a huge potential audience for your listings. However, you may sometimes need to contact Facebook Marketplace customer support directly, which is not always straightforward.
Facebook does not provide a direct phone number for Marketplace support. There are a few ways to try to reach a Marketplace representative by phone, but you may need to go through general Facebook customer service channels first.
Can you call Facebook Marketplace support directly?
Unfortunately there is no direct phone number to call for Facebook Marketplace support. Facebook does provide phone numbers on their Contact Us page, but these will connect you to general Facebook customer service agents.
The Facebook Marketplace help section recommends using their online form to submit support requests related to Marketplace. There is no guarantee you will be able to speak with a Marketplace specialist by calling their general support line.
Why doesn’t Facebook provide a Marketplace support number?
Facebook likely does not provide a direct Marketplace phone number for a few reasons:
- Marketplace is just one product among many Facebook offers. Direct support lines are resource intensive for companies to provide.
- Routing all Marketplace inquiries through general support allows Facebook to prioritize and address issues more efficiently.
- Online help forms allow Facebook to provide standardized responses to common questions and issues.
While inconvenient for Marketplace users, Facebook’s support structure routes inquiries to the teams best equipped to address them.
How to try reaching Facebook Marketplace support by phone
If you need assistance from a Marketplace specialist, there are a couple methods you can try to contact them by phone:
Call a general Facebook support number
Facebook provides the following phone numbers to contact general customer support:
- 1-650-543-4800 (US and Canada)
- +1-650-543-4800 (International)
When you call one of these numbers, explain your issue is specifically related to Marketplace and request to speak with someone from that team. The general support agent may be able to transfer your call.
Request a callback in the Facebook Help Center
If general customer service is unable to address your Marketplace issue, you can request a callback through the Facebook Help Center:
- Go to the Facebook Help Center.
- Click “Contact Us” and select the issue category relevant to your problem.
- Complete the form providing details about your Marketplace issue.
- Check the box to request a callback from Facebook support.
This may allow you to receive a call back directly from a Facebook Marketplace representative. However, there is no guarantee your request will be assigned specifically to a Marketplace agent.
Other ways to contact Facebook Marketplace support
If you are unable to reach Marketplace support by phone, here are some other methods you can try:
Online support form
Facebook recommends using their dedicated Marketplace support form to report issues and ask questions. This allows you to specifically request Marketplace help.
Facebook Messenger
You can try contacting the Facebook Marketplace Facebook page through Messenger. However, they may simply refer you back to the standard support options.
The @FacebookApp Twitter account sometimes assists users with Marketplace issues publicly on Twitter. You can tweet them for support, but this is not guaranteed to receive a response.
Mailing Address
As a last resort, you can write a letter to Facebook headquarters addressing it to Facebook Marketplace support. However, this will be a very slow method of receiving assistance.
Facebook’s mailing address is:
Facebook, Inc.
ATTN: Facebook Marketplace Support
1 Hacker Way
Menlo Park, CA 94025
Information to have ready when contacting Marketplace support
Whether you reach out by phone, social media, or an online form, having the following information ready will help Facebook support assist you faster:
- Your full name and contact information
- Email address associated with your Facebook account
- Item name or listing details (if your issue is related to a specific listing)
- Order ID number (for issues with purchases/sales)
- Screenshots of any error messages or relevant communication
- Detailed description of the issue you are encountering
Providing as much context and specifics as possible will allow Facebook’s agents to research your issue and provide accurate troubleshooting.
Common reasons to contact Facebook Marketplace support
Here are some common reasons users reach out to Facebook Marketplace customer service:
Account suspension or ban
If your Facebook or Marketplace account is suspended unexpectedly, you will need to contact support to appeal the decision. Be prepared to explain why you believe the suspension was made in error.
Listing removal
Listings may be taken down if they violate Facebook’s Commerce Policies. Reach out to understand why your listing was removed so you can adjust it accordingly.
Issues with buyers/sellers
You can report problems that occur during transactions like harassment, fraud, or unsafe behavior. Support may intervene or ban users who violate standards.
Technical issues
Report glitches preventing you from creating listings, messaging buyers/sellers, or other expected Marketplace functionality. The team can troubleshoot these issues.
Account security concerns
If your account has been hacked or you suspect a scam, immediately contact Facebook to secure your account and remove any fraudulent listings or information.
Tips for contacting Facebook Marketplace support
To have the best experience working with Facebook Marketplace customer service, keep these tips in mind:
- Be patient – Facebook’s support team handles millions of inquiries. It may take some time to receive a response, especially by mail.
- Be respectful – The support agents are there to help. Impolite behavior will not resolve your issue faster.
- Be detailed – Clearly explain your problem and what steps you have tried already. Provide screenshots if needed.
- Cooperate with requests – Support may ask you to provide additional information or take troubleshooting steps to diagnose the issue.
- Follow recommendations – Carefully adhere to any guidance provided by support. For example, do not relist removed items before adjusting them.
Treating Facebook’s support team with courtesy and following their advice will lead to the quickest resolution for your Marketplace issues.
Facebook Marketplace support contact information summary
In summary, here are the best options for contacting Facebook Marketplace support:
| Support Method | Contact Information |
|---|---|
| Online Support Form (Recommended) | https://www.facebook.com/help/contact/176904605027752 |
| Call General Facebook Support |
US/Canada: 1-650-543-4800 International: +1-650-543-4800 |
| Facebook Messenger | Facebook Marketplace Page |
| @FacebookApp | |
|
Facebook, Inc. ATTN: Facebook Marketplace Support 1 Hacker Way Menlo Park, CA 94025 |
While a direct Marketplace hotline would be ideal, currently you need to go through Facebook’s general support channels. Being thorough in your inquiry and persistent, yet patient, in following up will give you the best chance of resolving Marketplace issues.
Conclusion
Contacting Facebook Marketplace support by phone can be tricky since Facebook does not provide a direct number. Your best options are to utilize their online help form or call Facebook’s general support line. Explain you need Marketplace assistance and provide as many details as possible. With persistence and cooperation with the agents, you will likely be able to get the Marketplace support you need despite the lack of a dedicated phone line.