There are a few different ways to contact Facebook if you need help with your password or account. The most common reasons for contacting Facebook support include forgetting your password, getting locked out of your account, or wanting to reset your password for security purposes.
Facebook makes it relatively easy to recover and reset your password on your own through the Facebook website or mobile app. However, if you are unable to reset your password for any reason, you may need to directly contact Facebook for assistance.
Here are some quick answers about contacting Facebook support:
- You cannot call Facebook directly for account issues. All support is handled through web tickets.
- To contact Facebook support, go to the Facebook Help Center and click “Contact Us” to open a support ticket.
- Be prepared to provide details about your account such as your name, email or phone number, and a form of photo ID.
- Facebook aims to respond to support inquiries within 24 hours.
- Make sure you are contacting the legitimate Facebook support – avoid any third party sites claiming to offer Facebook support.
Next, we’ll go into more detail on the various options for contacting Facebook if you need help with your password or account access.
Using the Facebook Help Center
The Facebook Help Center is the official resource managed by Facebook to address any account issues, including password reset assistance. Here are the steps to use the Help Center:
- Go to https://www.facebook.com/help in your browser.
- Review the various support options on the left side of the page to see if your question is answered.
- If you need more direct assistance, click “Contact Us” at the bottom left.
- Select the topic related to your issue (Account access, Hacked accounts, etc).
- Choose your preferred contact method – Facebook support or messenger.
- Follow the on-screen prompts to provide details about your account and issue.
- Upload a photo ID for verification when requested.
- Facebook’s automated systems will first try to help you with password resets or account access.
- If you still need assistance, your ticket will go to a Facebook support representative who will contact you within a day.
The main advantage of going through the official Help Center is you know you are dealing directly with Facebook’s own support team. The disadvantage is it may take some time to hear back if your issue requires escalation to a live representative.
Facebook Support
Choosing Facebook Support from the Help Center contact options will open a web ticket. You will be asked to confirm your account information, provide details about your issue, and upload a photo ID.
A Facebook bot will first try to automatically help fix your issue. If you still need assistance, you will receive an email update when a live support rep takes over your ticket.
Facebook Messenger
Alternatively, you can use the Messenger option from the Help Center. This will open a chat conversation with Facebook’s automated support bot.
The bot will gather your account details and try to help reset your password or regain account access. A live support agent may join the chat if the bot cannot fix your issue.
Messenger provides real-time chat help but the support options are more limited compared to the full web tickets.
Resetting Your Password
If you just need to reset your current Facebook password, you may be able to do that directly without contacting Facebook support:
- Go to www.facebook.com and click the “Forgot Password?” link.
- Enter your email address or phone number used for your Facebook account.
- Facebook will send you a password reset link.
- Click the reset link and follow the prompts to create a new password.
- If successful, you can use your new password to log back into Facebook.
However, the password reset steps won’t work if:
- You no longer have access to the email or phone number on your Facebook account.
- You get error messages indicating the account email/phone is invalid.
- You have two-factor authentication enabled.
- Someone else has already changed or deactivated your account.
In these cases, you will need to open a Facebook support ticket by contacting the Help Center.
Key Details to Include
When you contact Facebook support, either through the Help Center or Messenger, make sure to provide:
- Your full name as listed on your Facebook account
- The email address or phone number associated with the account
- Any former email addresses or phone numbers previously associated with the account
- Screenshots of any error messages if you can’t access your account
Having as many details as possible will make it easier for Facebook’s automated systems or a support rep to verify your identity.
If you no longer have access to your old account email or phone number, share any data points you still remember:
- Friends, photos or posts on your timeline
- Last login date and location
- Old password hints or clues
- Credit card or PayPal info previously tied to the account
Any historical information can help prove the account belongs to you.
Uploading Your Photo ID
To confirm your identity, Facebook will ask you to upload a photo ID, such as:
- Driver’s license
- Passport
- National ID card
- Birth certificate (for minors)
Take a clear photo or scan of your current, non-expired ID to submit:
- Make sure your full name, photo, and ID number are legible.
- Black out any sensitive information like your home address.
- Double check the photo meets Facebook’s ID requirements before uploading.
Submitting a valid photo ID is key for Facebook to verify account ownership and assist with password resets.
Without Photo ID
If you are unable to provide a photo ID, Facebook may ask you to complete an identity confirmation process:
- You will need to take a video selfie on your mobile device.
- Facebook will match your selfie to photos associated with your account.
- You may be asked knowledge-based questions about your account history.
- The review process takes 1-3 days without a photo ID.
Be prepared to go through additional verification without a formal ID document. Submitting a photo ID makes it much easier and faster to recover access to your account.
Waiting for Facebook’s Response
Once you submit your ticket or chat with Facebook support, here’s what to expect next:
- You will receive an initial email or message confirming Facebook received your request.
- If Facebook’s automated systems cannot resolve your issue, you will be notified your ticket is under review.
- Wait 1-2 business days for a response from a live Facebook rep.
- Add any additional information requested to help verify your identity.
- If recovering your account, change your password immediately when access is restored.
Don’t submit multiple tickets as this can slow down the response time. Have patience and wait for a full response before contacting Facebook again.
Keep an eye on the email address associated with your Facebook account, or within Facebook Messenger, for updates.
Facebook Support Hours
Facebook support teams are available 24 hours a day, 7 days a week. However, actual response times may vary:
| Day | Hours (PT) |
|---|---|
| Monday-Friday | 8AM – 10PM |
| Saturday-Sunday | 9AM – 6PM |
You may get faster responses on weekdays during normal business hours. Weekend and night hours are more limited.
If you don’t get a response within 24 hours, be patient and wait through the weekend, holidays, or during evenings. The team will get back to you as soon as possible.
Other Facebook Contact Methods
In some cases, you may be able to reach out to Facebook for support through other channels:
Call Facebook Ads Support
If your issue relates specifically to Facebook ads, you can call Facebook’s ad support line at +1 650 543 4800. However, they will likely refer password or account access issues back to the Help Center.
You can also try tweeting @Facebook or @FacebookSupport on Twitter for help. This is not an official support channel, but some users report getting assistance with account issues this way.
Facebook Pages
Look for verified Facebook pages for your country or region and message those pages describing your issue and account info. Facebook admins sometimes manage and respond to those messages.
Facebook Community Help Groups
Join Facebook community groups focused on troubleshooting issues and ask others for advice on the best way to contact Facebook. Make sure these are legit, active groups.
File a Complaint with BBB
If Facebook is unresponsive after multiple attempts through official channels, you can file a complaint through the Better Business Bureau. This puts additional pressure on Facebook to address your issue.
Conclusion
The absolute best way to get in touch with Facebook for help with your password or account access is through the official Facebook Help Center. This ensures you are dealing directly with Facebook’s own customer support team who can securely assist with password resets.
Go to the Help Center website, select your issue category, choose between contacting via web ticket or Messenger, and provide as many details about your account as possible. Be ready to upload a photo ID and wait up to 24 hours for an initial response. Keep communicating with the support rep until your issue is fully resolved.
With some patience, Facebook should be able to help you regain access to your account so you can reset your password and get back to using Facebook securely.