Facebook is one of the largest and most widely used social media platforms in the world. With billions of users, it’s inevitable that some people will have issues or complaints about the platform. If you have a problem with Facebook, you may wonder what the best way is to make a direct complaint to the company.
Submitting Feedback Through Facebook
One of the easiest ways to send feedback or make a complaint directly to Facebook is through their feedback form within the app or website. Here’s how to access it:
- Go to the Facebook app or website and click on the question mark icon in the top right corner to open Help Center.
- In Help Center, click “Give Feedback” at the bottom.
- This will open the feedback form where you can select the issue category, provide details, and submit.
When submitting feedback this way, be sure to provide as much detail as possible about your issue or complaint. Include specific dates/times, screenshots, and steps to recreate the problem if applicable. The more info you provide, the better chance Facebook support can address your complaint.
Emailing Facebook Support
Another way to make a complaint directly to Facebook is by emailing their support team. Here is the contact info:
- Email: [email protected]
When emailing, use a descriptive subject line that summarizes your issue or complaint concisely. In the body of the email, provide:
- Your full name and Facebook username/email on your account
- Complete details about your complaint
- Screenshots of any error messages or violations related to your issue
- Steps to reproduce the problem, if applicable
Make sure to be as detailed as possible to help Facebook support understand and properly route your complaint. You may want to follow up if you don’t receive a response within a few business days.
Using Facebook’s On-Platform Support
For some common issues, you may be able to expedite the complaint process using Facebook’s on-platform support options:
Reporting Inappropriate Content
If your complaint relates to a post, page, group, or other content that violates Facebook’s standards, you can report it directly within the platform:
- Go to the post, profile, or page with the problematic content.
- Click the three dots icon in the top right corner.
- Select “Report” and choose the option that best fits the violation.
- Provide any additional details to submit the report.
Appealing Disabled Accounts
If your Facebook account has been disabled and you want to appeal:
- Go to the Facebook Appeals form: https://www.facebook.com/help/contact/260749603972907
- Select the option that describes why your account was disabled.
- Provide your name, email, and any other details about why you feel your account disable was a mistake.
- Submit the appeal and watch for a response from Facebook.
Reporting Hacked Accounts
If your Facebook account has been hacked, report it right away:
- Go to the Facebook Hacked Accounts form: https://www.facebook.com/hacked
- Enter your associated email address and click “Search.”
- Follow the steps to secure and regain access to your account.
Using Social Media to Complain
You can also use Facebook’s own social media platforms to make public complaints and try to get their attention. Here are some options:
Post on Facebook
Write a post detailing your complaint on your Facebook timeline. Be sure to tag Facebook’s official page @facebook so they will get notified. You can also post publicly on the Facebook Community Support page.
Tweet @Facebook
Post a tweet directed at @Facebook explaining your issue and including relevant hashtags like #FacebookSupport. Public tweets can help escalate complaints.
Comment on Facebook’s Instagram
Facebook owns Instagram, so you can also comment complaints on Facebook’s official Instagram posts to try to get their attention.
Just keep in mind that public social media complaints may not always get direct responses from Facebook. But they can help raise awareness.
Seeking Help from Facebook Connect
Facebook Connect is a program that partners Facebook employees directly with community leaders to provide education, training, and support. If you’re part of an important community, you may be able to get personalized help with complaints through Facebook Connect:
- Visit the Facebook Connect website: https://connect.facebook.com
- Search for a Connect Facebook employee in your region or industry.
- Reach out to them for 1-on-1 help with escalated complaints.
Contacting Facebook Media Relations
For very serious, unresolved complaints, you can try reaching out to Facebook’s media relations team:
- Email: [email protected]
- Phone: 650-308-7300
Be aware that this team primarily interacts with media outlets rather than individuals. But for widespread or egregious issues, it may be worth contacting them.
Using a Third Party Mediator
If you’ve made complaints through Facebook’s official channels and social media to no avail, you may want to enlist the help of a qualified third party mediator. Some options include:
Your State Attorney General
Your state attorney general’s office may be able to contact Facebook on your behalf regarding certain complaints, like privacy violations or consumer protection issues.
Better Business Bureau (BBB)
You can file a complaint about Facebook through BBB either online or by mail. BBB may help facilitate a resolution.
Private Mediation Service
A private mediation service can act as an intermediary between you and Facebook to help communicate complaints and reach a solution.
Keep in mind most third party services will only get involved for serious, unresolved complaints versus day-to-day feedback.
Filing a Lawsuit
For severe issues like privacy breaches or defamation, you may ultimately need to consult an attorney about filing a lawsuit against Facebook to seek resolution. But this will be extremely rare compared to standard complaints.
Conclusion
Facebook provides various official channels to submit complaints and feedback directly, including their Help Center form, email support, and on-platform reporting. For widespread issues or unresolved complaints, you can also turn to social media, Facebook Connect, media relations contacts, third party mediation services, your state attorney general, or legal action. But filing a detailed complaint through Facebook’s Help Center or emailing their support team is often the best first step.
With Facebook’s immense user base, it’s impossible for them to respond to every complaint individually. But by providing as many details as possible and utilizing public channels to bring attention to the issue, you can maximize your chances of getting a response. Most importantly, keep a record of all your communication and give Facebook a reasonable amount of time to investigate and address your complaint before pursuing outside options.