Facebook offers users the ability to make recurring payments for purchases or donations through Facebook Pay. This can be useful for things like ongoing subscriptions, monthly donations to a cause, or automatic payments for in-game purchases. However, you may want to cancel a recurring payment if you no longer want to continue paying for it.
Canceling a recurring payment on Facebook is easy to do but not immediately obvious. Here is a step-by-step guide to canceling recurring payments on Facebook.
Locate Your Facebook Payments Page
The first step is to find the Facebook Payments page where your recurring payments are listed. To get there:
- Click on the down arrow in the top right corner of Facebook.
- Choose “Settings & Privacy” from the dropdown menu.
- Click on “Settings.”
- Click on “Payments” in the left menu.
This will take you to your Facebook Payments page which shows all of your payment methods and subscription purchases through Facebook.
Desktop vs Mobile
The Payments page looks slightly different on desktop vs mobile:
- Desktop – On the left side you’ll see Payment Methods, Payment History, Recurring Payments, and Donations.
- Mobile – You may need to tap “More” at the bottom to see Recurring Payments and Donations.
Find the Recurring Payment
Now you need to find the specific recurring payment you want to cancel. On desktop, click on “Recurring Payments” in the left menu. On mobile, tap on “Recurring Payments” under the More section.
This will display a list of all your active recurring payments through Facebook. The listings will show the company name, your payment method, payment date, and amount of each recurring payment.
Locate the Payment
Browse through the list to find the recurring payment you want to cancel. Once you locate it, click on the three dots “…” icon to the right of the listing.
Cancel the Payment
Clicking the three dots will open a dropdown menu. Click on “Cancel Payment.”
A popup confirmation window will appear asking if you are sure you want to cancel the recurring payment. Click “Confirm” to cancel the payment.
Alternative Method
An alternative method is to click on the actual payment listing itself instead of the three dots icon. This will bring up details on the recurring payment. At the bottom will be options to edit or cancel the payment – click “cancel payment” to cancel it.
Confirm Cancellation
After clicking to cancel, the payment listing will disappear from your recurring payments list. This confirms that the recurring payment has now been cancelled.
You can toggle between the Recurring Payments and Payment History tabs to double check that no future instances of that payment appear.
Check Your Email
You should also receive a confirmation email from Facebook confirming that the recurring payment has been cancelled.
If it was an important subscription, you may want to follow up directly with the company itself to confirm the cancellation and ensure no future charges occur outside of Facebook.
Recap of Steps
To recap, here are the steps to cancel a recurring payment on Facebook:
- Go to your Facebook Payments page
- Click on Recurring Payments
- Locate the payment you want to cancel
- Click the three dots icon
- Select “Cancel Payment”
- Confirm the cancellation
- Verify it no longer appears in your payments
Important Notes
Here are some important notes about canceling recurring payments on Facebook:
- Cancellation is immediate – The payment will be cancelled as soon as you confirm.
- Current period will still be charged – Facebook will still charge you for the current period, but will not charge any future periods.
- Company may still bill separately – If you don’t cancel directly with the company as well, they may still attempt to charge you through a different payment method.
- You can resubscribe later – You can always re-enable the recurring payment in the future if you change your mind.
Cancellation Periods
Most subscription services will let you cancel at any time. However, some may only allow cancellation at the end of the current billing period and will renew for one more period before the cancellation takes effect.
Be sure to check the specific cancellation policy of the company you are subscribed to.
Troubleshooting Tips
Here are some troubleshooting tips if you are having problems canceling a Facebook recurring payment:
- Double check spelling/capitalization if you can’t locate the payment.
- Refresh the page in case of loading issues.
- Check on both desktop and mobile if you can’t find the cancellation option.
- Make sure you’re clicking the three dots icon for the specific payment you want to cancel.
- If it won’t cancel, reach out to Facebook Pay support for help.
Facebook Pay Support
If you still have issues canceling a payment, you can reach out to Facebook Pay support. They should be able to cancel the payment or identify any problems preventing cancellation.
Options If Unable to Cancel
If for some reason you are completely unable to cancel the recurring payment through Facebook, here are some other options:
- Cancel your payment method – You can remove the credit/debit card or other payment method associated with the payments. This will prevent continued billing.
- Contact your bank – Your bank may be able to block or refund the recurring transactions.
- Directly dispute with company – Reach out to the company’s billing department to request cancellation if Facebook itself will not cancel.
As a last resort, you can close the Facebook account associated with the payments. Just make sure you download any data you want to preserve first.
Prevent It Next Time
To avoid recurring payment problems in the future, here are some tips:
- Carefully review terms before accepting payments/subscriptions.
- Use virtual/prepaid cards to limit exposure.
- Set calendar reminders to review payments regularly.
- Avoid enabling auto-renew where possible.
Sample Cancellation Letters/Emails
If you need to request cancellation directly with a company, here are some sample cancellation letter/email templates you can use:
Sample Letter
To Whom It May Concern:
I would like to cancel the recurring payment with your company that is currently being processed through my Facebook account.
The details of the recurring payment are:
Company Name [Your Company] Subscription ID [Subscription ID] Payment Amount [Payment Amount] I initially subscribed to this service on [Date], but no longer wish to continue the subscription.
Please cancel all future recurring payments for this subscription effective immediately. Let me know if you have any questions or need any other information from me.
Thank you for your prompt assistance with this request.
Regards,
[Your Name]
Sample Email
Subject: Cancel Recurring Subscription
Dear [Company Name],
Please cancel the recurring subscription with ID [Subscription ID] that is currently being paid through my Facebook account.
I initially subscribed on [Date] but no longer wish to continue with the subscription.
Per your cancellation policy, I request that you cancel all future recurring payments for this subscription effective immediately.
Thank you for your assistance.
Regards,
[Your Name]
Please let me know if you need any clarification or have additional details to add. I can update the article based on your feedback. The goal is to provide readers with clear, comprehensive steps to successfully cancel recurring Facebook payments.