Facebook Pay is a payment service integrated into Facebook, Messenger, Instagram, and WhatsApp that allows users to easily send and receive money. If you have a business account on Facebook, you can accept payments directly through Messenger to simplify transactions with your customers.
What is Facebook Pay?
Facebook Pay is Facebook’s payment service that was launched in November 2019. It provides a convenient way for people to send and receive money across Facebook’s apps including Messenger, Facebook, Instagram, and WhatsApp.
With Facebook Pay, users can easily make peer-to-peer payments, donate to nonprofits, make purchases in apps and on websites, and send/receive money internationally. All payment information is secured with Facebook Pay, allowing for a seamless and integrated payment experience across Facebook’s platforms.
Features of Facebook Pay
- Send and receive money to friends and family
- Donate to nonprofits and crowdfunding campaigns
- Shop and make purchases directly in apps and websites
- Store payment information securely
- Use payment methods like credit/debit cards, PayPal, and mobile payment services
- Make international payments
Benefits of Facebook Pay
Some key benefits of using Facebook Pay include:
- Convenience – Everything is in one place. No need to enter payment details every time.
- Seamless experience – Works across Facebook’s apps so transactions are smooth.
- Secure payments – Payment info is encrypted and stored safely.
- International support – Send/receive money abroad.
- No fees – Facebook does not charge any fees to use Pay.
Accepting Facebook Pay on Messenger
If you have a business account on Facebook, you can integrate Facebook Pay into Messenger to easily accept payments from customers for your products or services. Here are the key steps to accept Facebook Pay on Messenger:
Step 1: Set up a Facebook Business Account
If you don’t already have one, you’ll need to create a Facebook Business account. This allows you to access business products and features on Facebook, including payments. Make sure your business information like name, address, and phone number are properly set up.
Step 2: Enable Payments in Commerce Manager
In your Facebook Business account, go to Commerce Manager and toggle “payments” to the ON position. This enables payments for your account.
Step 3: Add Payment Method
You will need to add a payment method to receive funds from payments. Facebook Pay supports bank accounts, debit cards, and PayPal accounts. Add your preferred payment method in Commerce Manager.
Step 4: Set Up Facebook Pay
In Commerce Manager, go to Settings > Facebook Pay and click “Get Started”. Follow the steps to set up your Facebook Pay account and accept the terms of service.
Step 5: Enable Messaging
Still in Commerce Manager, go to Settings > Messaging and toggle it ON. This will enable messaging so customers can pay through Messenger.
Step 6: Get Payment Link
When you’re ready to invoice a customer, you can generate a payment link in Commerce Manager and send it over Messenger. The customer can click the link and check out via Messenger.
That’s it! With these steps, you will be able to accept Facebook Pay directly through Messenger. Customers will be able to quickly send payments for your products or services.
Tips for Accepting Facebook Pay on Messenger
Here are some additional tips for successfully accepting payments on Messenger with Facebook Pay:
Set up quick replies
Use Messenger’s quick replies feature to set up automated responses to common questions about accepting payment. This makes the process smooth for customers.
Offer payment reminders
If a customer hasn’t paid an invoice, gently remind them through Messenger. Quick replies work well here too.
Show payment confirmation
When a customer completes a payment, show a confirmation message in Messenger so they know it was successful.
Automate with bots
Consider using Messenger bots to automate elements of your checkout process. This simplifies payments for customers.
Make payment terms clear
Be upfront with customers on your payment terms, delivery timelines, and refund policy. This avoids confusion down the road.
Analyze payments data
Use the payments data in Commerce Manager to understand customer purchasing patterns and which products/services are selling best.
Show shipping options
If selling physical products, show shipping rates and options clearly before the customer completes payment.
Troubleshooting Facebook Pay on Messenger
If you run into any issues setting up or managing Facebook Pay on Messenger, here are some troubleshooting tips:
Users can’t find the payment option
- Make sure Messenger payments are enabled in Commerce Manager.
- Confirm you are sending a proper payment link to the user.
- Ask the user to update their Facebook Pay settings.
Payments are failing
- Check the payment method you have on file – expired card?
- Verify the payment amount being charged.
- Contact Facebook Pay support for transaction issues.
Pending payments
- It may take up to 5 days for funds to clear into your account.
- For pending issues, reach out to Facebook Pay support.
No payments data showing up
- There may be a lag before data appears, allow up to 24 hours.
- Double check your reporting date range.
- If the issue persists, contact Facebook support.
For additional help, visit the Facebook Business Help Center or contact Facebook Pay support.
Facebook Messenger Payment FAQs
Here are answers to some frequently asked questions about accepting payments on Messenger with Facebook Pay:
Is there a fee to accept payments on Messenger?
No, Facebook does not charge any fees to accept payments through Messenger using Facebook Pay.
What payment methods can customers use?
Customers can pay with credit/debit cards, PayPal, mobile wallets, and bank accounts linked to their Facebook Pay account.
How long does it take to receive funds?
Payments typically clear into your connected bank account or PayPal within 1-3 business days after the customer makes payment.
Do I need a Facebook business page?
Yes, you need a Facebook business account and page to accept payments on Messenger.
Can I accept payments internationally?
Yes, Facebook Pay supports international payments in over 70 currencies.
Do customers need a Facebook account to pay?
Yes, customers complete payments on Messenger by linking their Facebook Pay account.
How do refunds work?
You can easily issue refunds to customers for Messenger payments through Commerce Manager.
Is Facebook Pay payment data secure?
Yes, Facebook uses advanced security systems and data encryption to keep payment information safe.
Conclusion
Accepting payments through Messenger using Facebook Pay provides a convenient way to sell products or services to your customers. Integrating Facebook Pay only takes a few steps in Commerce Manager and you can start invoicing customers seamlessly via Messenger. With tools for quick replies, reminders, confirmations, and automation, the payment process is smooth and efficient. Monitor your payments data and troubleshoot any issues that arise. With Facebook Pay on Messenger, you can simplify transactions to grow your business on Facebook.