Quick Answer
There is no direct phone number to contact Facebook. However, Facebook does offer several options to get support or resolve issues over the phone:
- Report a problem from your Facebook account – This will generate a case number that you can reference when speaking to a Facebook representative over the phone
- Contact Facebook Ads Support – If your issue relates to Facebook Ads, you can call the Facebook Ads support line
- Contact Oculus Support – For issues related to Oculus VR devices, you can contact Oculus Support by phone
While Facebook does not have a direct customer service line, reporting your issue through your Facebook account first is the best way to get phone support.
Reporting Issues on Facebook
The main way to get phone support from Facebook is to first report your issue or problem through the Facebook app or website. Here are the steps:
- Go to the Help Center on Facebook
- Select the issue you want support for, such as account access, privacy, or security
- Choose the option to “Report a Problem”
- Select the specific issue and follow the troubleshooting steps
- If the issue persists, you’ll be given the option to “Request Support”
- Choose phone support and enter your phone number
After requesting phone support this way, you’ll receive a case number. A Facebook representative will then call you to help resolve your issue.
This is the best way to get in touch with someone at Facebook over the phone. It also helps Facebook support prioritize issues and access your account to investigate problems.
Contacting Facebook Ads Support
For issues related specifically to Facebook Ads, merchants and advertisers can contact the Facebook Ads support line at 1-855-896-9378.
This phone number will connect you directly with the Facebook Ads support team, who can help resolve issues like:
- Trouble setting up and managing ad campaigns
- Questions about ad policies, formats, and best practices
- Issues with your ad account, payments, or billing
- Concerns about ad performance and results
Keep in mind this line is intended only for advertisers and business accounts. Personal accounts should report issues through the Facebook app as outlined above.
Contacting Oculus Support
For issues related to Oculus virtual reality headsets and devices, Facebook provides Oculus Support that can be contacted by phone.
The Oculus Support phone number is 1-888-248-4143.
You can call Oculus Support for help with:
- Setting up and troubleshooting Oculus headsets
- Issues with Oculus apps, games, and software
- Hardware problems like defective, lost, or damaged headsets
- Order status and delivery support
- Returns, repairs, and replacement parts
Oculus Support is specifically trained to provide phone assistance for any issues relating to Oculus products and services.
Other Ways to Get Help
In addition to phone support through reporting issues, Facebook Ads, and Oculus, here are some other options for help:
- Help Center – The Facebook Help Center has articles, videos, and guides to resolve many common issues.
- Contact Forms – You can submit questions or issues through Facebook contact forms.
- Facebook Messenger – Chat directly with Facebook support bots for automated help.
- Community Help – Get help and advice from other Facebook users in Community Help Groups.
While these options do not involve speaking to someone directly, they can provide information to troubleshoot a variety of Facebook issues.
Things to Know About Facebook Phone Support
When contacting Facebook phone support, keep these tips in mind:
- Be ready with your case number, which you’ll receive after reporting your issue online.
- Have your account and contact information ready to verify your identity.
- Be patient as wait times to speak to a representative can vary.
- Not all account issues can be resolved over the phone – some may require additional troubleshooting.
- Support is only available in certain languages – primarily English, Spanish, French, and Arabic.
Understanding these limitations ahead of time can help make the process of getting phone support go smoothly.
Conclusion
While there is no direct Facebook customer service number, users can get phone support by first reporting a problem through the Facebook app or Help Center.
Facebook provides phone contact for advertising accounts, Oculus support, and to follow up on user-reported issues.
Knowing how to properly report Facebook problems is key to getting the best assistance over the phone. With over 2 billion users, direct phone lines are limited, but following the right steps will connect you with Facebook support to resolve account issues.